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Accessible Parking (Guests with Disabilities)
  • For NFL games, ticket holders with disabilities must have a pre-paid parking permit for the appropriate game and either a valid ADA license plate or a valid ADA hang tag to gain access to the Sports Complex.  The owner of the vehicle with the valid ADA license plate or hang tag must be in the vehicle.  Registrations and IDs may be checked.
  • For non-NFL events, accessible parking is available in Lots E, F and G.  A valid, state-issued accessible parking ADA license plate or ADA hang tag must be visible on any vehicle parking in these spaces.  These parking areas will be closely monitored to ensure that only those who are authorized to park in the parking spaces designated for ticket holders with disabilities do so.
  • Parking team members will direct ticket holders with disabilities or limited mobility to the ADA parking spaces.
  • The dedicated drop-off area for guests with disabilities is located in Lot C, which is adjacent to the Verizon Gate.  Traffic and Parking team members will direct guests to Lot C from all stadium roadway access points.
ADA (Americans with Disabilities Act)

MetLife Stadium is ADA compliant and features accessible seating on all levels as well as accessible restrooms and concessions stands. Please visit our Guests with Disabilities section for more information.

ADA Assistants

Guests with limited mobility who may require assistance can request transportation to their seat from the gates via a wheelchair from an ADA Assistant. Guest may request this service by contacting a team member at any gate. Due to limited supply, any guest needing a wheelchair for the duration of the event is asked to supply their own. Guests may request wheelchair assistance prior to any event by calling the Guest Services Hotline, 201-559-1515 or by contacting an event team member at any gate. Post-event transportation will occur in the order the request was received and guests are asked to remain patient and in their seating area until the wheelchair comes to them.

Administrative Offices

The Administrative Offices for MetLife Stadium are located on the Plaza Level of the Stadium. The mailing address is: One MetLife Stadium Drive, East Rutherford, NJ 07073. The Guest Services Hotline is 201-559-1515 and the telephone number for administrative requests is 201-559-1500. Email requests may be sent to

Alcohol Policy

MetLife Stadium Alcohol Policies

MetLife Stadium Company strives to present a safe, pleasant and family-friendly environment for every guest who visits the Stadium. To achieve this goal, the following policies have been established to promote the responsible use of alcohol.

  • Any guest who appears to be 40 years of age or younger will be required to provide appropriate proof of age with a one the following forms of identification:
    • Valid United States Driver’s License
    • Any valid US State or Federal Government issued ID
    • Any Valid US Passport and/or Passport Card
    • U.S. Military ID
    • Valid Foreign Passport with a completed NJABC Age Representation Form
  • International guests looking to purchase alcohol must present a valid passport in order to complete a transaction as part of New Jersey State Law. MetLife Stadium cannot accept a driver's license from another country to establish proof of age. Please note, guests with a valid passport may also be subject to an additional age verification to complete a transaction.
  • Guests may not possess or purchase more than two (2) alcoholic beverages at a time
  • All concessions stands and portable units will stop serving alcohol at the beginning of the third quarter. For non-football events, alcohol cut-off times will be determined by MetLife Stadium Company management.
  • Alcohol of any kind may not be brought into or removed from the stadium
  • Any guest who is determined to be deliberately concealing alcohol while entering the stadium will not be permitted to enter the building
  • A person exhibiting visible signs of impairment will not be permitted into the stadium
  • Any guest who exhibits behavior that distracts, inconveniences or otherwise interferes with another guest’s enjoyment of the event may be removed from the stadium
  • Alcohol will not be served to any underage person or visibly impaired guest
  • Alcohol beverage sales may be curtailed or prohibited at the discretion of management
Alcohol-Free Section

During New York Jets home games, Section 224B is alcohol-free. Additional events may be partially or completely alcohol-free, as well.

Alternative Format Materials

All brochures and schedules are available in large print and on computer disk from the Guest Services Booths.


Animals, with the exception of service animals, are NOT permitted into the Stadium.


Please see “Paging.”


Guest attire should not have foul, abusive messages or images on it. The clothing worn should also offer appropriate body coverage given the public nature of the events. Please also see “Guest Code of Conduct” for more information.

Automatic Teller Machines (ATMs)

Automatic Teller Machines are located on all levels of the Stadium.  ATM locations are near Sections 117, 128, 143 (Plaza Level),149, 220a, 224b, 245a, 248b, 304, 322, 334 and 347. Additional locations can be found in the Toyota and United Rentals Clubs near sections 213 and 239, respectively.

Automobile Assistance

Please see “Car Trouble.”

Away Game Information (NFL)

Tickets for Giants or Jets games played on the road are not sold at MetLife Stadium. Guests may check ticket availability by contacting the host team, the host venue or visiting the NFL Ticket Exchange online at Please note, prices on the NFL Ticket Exchange may exceed face value.



Baby Changing Stations

Baby Changing stations are located in select restrooms located throughout the stadium. Please see “Restrooms” for Family Restroom locations.

Bag Searches

All guests will be subject to a search of their person and possessions prior to entering the Stadium. In accordance with NFL Best Practices and MetLife Stadium security guidelines, all permissible bags per the policy of the event will be permitted into the Stadium after a thorough inspection by a Safety Services Representative. Guests should be prepared to open their bags for inspection and may be asked by the Safety Services team members to shift and possibly remove the contents. Visit for more information.

For bags that exceed the permissible size, guests have the option of returning the item to their vehicle or checking it at a Bag Check Facility (located outside each open gate), for a $5 fee. There will be no exceptions. There are no lockers outside of the Stadium to store items and all items left unattended outside the Stadium are subject to disposal. See also “Carry-In Policy”, “Prohibited Items” and “Search Procedures.”


Banners and/or signs are not permitted to be carried into the Stadium. During select events, this policy may be amended. Please call our Guest Services Hotline at 201-559-1515 for more information.


Binoculars are permitted to be carried in to the Stadium. Cases are only permitted as long as it fits within the event day’s bag policy guidelines If permitted, the case is subject to inspection.


Please see “Carry-In Items.”

Bottles and cans of any type, excluding a factory sealed plastic bottle of water or soft drink 20 oz or less in size, are prohibited from being brought into the Stadium. Any guest deliberately concealing alcohol which is found during the security screening process may be prohibited from entering the Stadium. Any guest found to be consuming from or in possession of a prohibited container inside of the Stadium may be subject to ejection.

If a guest has a special need that requires a specific type of drink, please see the nearest gate supervisor.

Broadcast Information

Broadcast information for an event conducted at the Stadium is available at the Guest Services Booths.

Bus Parking

Bus parking is located in Lot L. Guests who attended an event on a chartered bus should exit from the MetLife or Pepsi Gates.

Bus Service

Please see “Public Transportation




Handheld digital or film cameras, including Go Pro cameras, are permitted inside MetLife Stadium as long as their use does not interfere with other guests' enjoyment of the event. Tripods, monopods, "selfie sticks" and cameras with a lens longer than 6" (detachable or non-detachable) will NOT be permitted into stadium. Video cameras and video recording of events with other devices at MetLife Stadium are prohibited.

Car Trouble

MetLife Stadium provides basic car and towing assistance in all of the parking lots. This service includes: towing, battery charging and jump-starts, flat tire assistance and locked-in keys. Guests in need of this service should contact a parking lot team member for help, text our GuestASSIST text message service (78247 and type MLS) or call the Guest Services Hotline at 201-559-1515.

Carry-In Policy

Guests are welcome to carry-in the following items into MetLife Stadium:

  • Clear bags that are 12” x 6” x 12” or less in size (1 bag per person)
  • Small purses/handbags (clutch-type bags) that are 4.5” x 6.5” or less in size (1 per person)
  • Food of any kind that is contained in a clear plastic bag
  • Factory-sealed, plastic bottles of water or soft drinks that are 20 oz. or less in size (caps will be removed by Safety Services team members)
  • Reusable water bottles (both plastic and aluminum). Bottles must be empty upon entry. See Water Fountains for a list of water fountain locations where bottles may be filled.
  • Still-photography cameras with a lens that is 6" or less in length not contained in a case
  • Hand-carried jackets, blankets, or other items, which will be patted down or searched
  • Official national flags that can reasonably be hand-held by a single person and do not obstruct the view of other guests (no sticks or poles)
  • Small handheld portable phone chargers

All bags and other permissible items will be subject to multiple screenings prior to entering MetLife Stadium. 

The following items are not permitted to be carried into MetLife Stadium:

  • Any type of non-clear bag exceeding 4.5” x 6.5” in size including purses/handbags, camera or binocular cases, backpacks, fanny packs, diaper bags, and briefcases/computer bags
  • Seat cushions of any size except those for medical needs
  • Glass bottles, cans, coolers of any kind, thermoses or ice chests
  • Alcohol of any kind
  • Banners and signs of any size
  • Flags that are not the official flag of a country, ones that are displayed on a stick or a pole or cannot reasonably be hand-held by a single person
  • Umbrellas, strollers, laser pointers, and balls of any kind including full-sized footballs
  • Single purpose video cameras or still-photography cameras with a lens longer than 6"
  • Weapons, any item that may be used as a projectile or one that is deemed dangerous by Stadium management
  • Any animal with the exception of a service animal
  • Adult sized football helmets with facemasks
  • Any other item deemed inappropriate by Stadium management

Search Procedures

To ensure the highest level of safety and security, all guests will be subject to a courteous screening by Safety Services team members prior to entering the Stadium. All vehicles are subject to inspection prior to entering the MetLife Sports Complex and all bags will be inspected prior to entering the Stadium. Ticket holders who refuse to allow their vehicles to be inspected will be denied entry into the Sports Complex and those who refuse to be screened or have their bags inspected will be denied entry into the Stadium. By having a ticket, the ticket holder consents to such inspections and waives any and all related claims against MetLife Stadium, the New York Jets and the New York Football Giants. Alcohol, weapons, or any items that the Safety Services team deems dangerous will be confiscated. Illegal items will be turned over to the New Jersey State Police.


Catering is provided by Delaware North Sportservice.  This includes the parking lots and all areas of the stadium. Catered events on the Sports Complex must be services by Delaware North Sportservice exclusively.

Cell Phone/PDA’s

Guests may carry in and use cellular telephones as long as they do not distract from other guests enjoyment of the event.  Guests may be asked to power on their cell phones during the security screening at the gates.

Cheerleaders (NFL)

The New York Jets Flight Crew is a cheerleading/dance squad comprised of 40 members. Information on auditions for the Flight Crew may be found on The New York Football Giants do not have cheerleaders.

Chewing Tobacco

Guests may use chewing tobacco discretely only when it is deposited into a personal/discrete container and does not create a disturbance to those guests around them.

Children’s Entry into Stadium

Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult. Occasionally, for select non-NFL events, another policy may be in place. 

Please note, the MetLife Stadium Carry-In Policy does not permit strollers and diaper bags into the stadium. Please see the Carry-In Policy for more information 

Closed Captioning

All integral game information is captioned on the ribbon board below the Pepsi and SAP video screens. Captioning is also available on all televisions mounted on the section signs on the concourses. Game description is also available through the Assistive Listening System or FM broadcast.

During all Major Sporting Events, including all NFL games, guests may also visit to stream the captions live to their mobile devices using the stadium free WiFi.  For those guests preferring not to use their own devices, tablets are available to check out for use from any Guest Services Booth or Concierge Desk.  For any other event, guests may request this service in advance by contacting the stadium to request this captioning service at least one week prior to the event.


MetLife Stadium's five clubs span over 130,000 total square feet and, depending on the Club, include such distinct features such as: on-field patios, martini lounges, brick pizza ovens, fireplaces, celebrity chef cooking areas, and much more. Additionally, these premium spaces may be rented on non-event days for private events.

All of these spaces are ticketed and not accessible to the general public. Event day passes are not available.

  • Coaches Club: located on the Plaza Level on the east side of the stadium (Sections 111C-115C)
  • MetLife 50 Club: located on Plaza Level on the west side of the stadium (Section 139)
  • Commissioners Club: located on the 100 Concourse behind Sections 135-142. Entrance is located at the top of Section 135.
  • Toyota Club (west side of stadium): located on the 200 Concourse behind Sections 232C-245C
  • United Rentals Club (east side of stadium): located on the 200 Concourse behind Sections 207C-220C
Coat Check

Guests may check their coats at any Guest Services Booth free of charge.

Commissioners Club

Please see “Clubs” and “Suites.”

Companion Restrooms

Please see “Restrooms.”


Computers or tablets (i.e. iPads) are permitted if they are smaller than 12”x12”x12” in size and can be powered on during the security screening if requested and, for Major Sporting Events (including NFL games), are not in a case.


MetLife Stadium hosts a variety of concerts. Please visit for the latest information about upcoming events and any last minute changes to existing events.


Concessions are provided by Delaware North Sportservice. Please see a listing of food offerings and locations.

Concierge Desks

Concierge desks are located in all Club and Suite areas to assist guests with their needs. For guests needing similar assistance in the general seating bowl, please visit the nearest Guest Services Booth.

Credit Cards

MetLife Stadium Parking Toll Plazas and Ticket Office accept cash and MasterCard, Visa, American Express and Discover credit/debit cards with embedded microchips. MetLife Stadium Parking Toll Plazas and Ticket Office will no longer accept "swiped" credit/debit card transactions.

Concessions stands and retail stores at MetLife Stadium accept cash, MasterCard, Visa, American Express and Discover credit/debit cards, Apple Pay, Google Pay and Tap to Pay.



Designated Driver Program

During NFL games, Designated Driver kiosks can be found on the Plaza Level inside of the SAP, Verizon, MetLife and Pepsi Gates. Guests may also sign up for the program at any Guest Services Booth through the end of the first quarter. Guests seated in the suites or the Toyota and United Rentals Clubs may sign up at any Concierge Desk. This program is sponsored by Anheuser-Busch in partnership with Delaware North Companies – Sportservice and the HERO campaign to encourage our guests to drink responsibly while attending an event at the Stadium.

Guests over the age of 21 who pledge not to drink while at the event will earn a free non-alcoholic beverage and are entered to win an assortment of prizes including the chance to win a trip to the Pro Bowl or Super Bowl!

Directions to MetLife Stadium


MetLife Stadium is easily accessible, as it is surrounded by major roadways including the New Jersey Turnpike and Garden State Parkway.

By Car, Bus or RV

From the George Washington Bridge

Follow Interstate 95 South signs to the New Jersey Turnpike western spur (Sports Complex to Exits 16W/18W), which provides direct access to the MetLife Sports Complex parking lots.  If congested, use the eastern spur (Lincoln Tunnel) of the New Jersey Turnpike to Exit 16E to Route 3 West.  Route 120 North which intersects Route 3 West also provides access to MetLife Sports Complex areas.

Traveling North on the New Jersey Turnpike

Follow the western spur (Sports Complex to Exit 16W), which provides direct access to MetLife Sports Complex parking areas. If congested, use the eastern turnpike spur (Lincoln Tunnel) to exit 16E to Route 3 West. Route 120 North which intersects Route 3 West also provides access to MetLife Sports Complex areas.

Traveling South on the Garden State Parkway

Follow Garden State Parkway South to exit 163 (Route 17 South). Follow Route 17 to Paterson Plank Road. Take Paterson Plank Road east to the Sports Complex.

Traveling North on the Garden State Parkway

Garden State Parkway North to exit 153A (Route 3). Follow Route 3 East to the Sports Complex.

Disturbances in the Stands

The MetLife Stadium Guest Code of Conduct prohibits guests from detracting from another guest’s enjoyment of the event through disturbances in the stands. Please be attentive to potential issues and bring them to the attention of the nearest event team member and any Guest Services Booth.  

Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by texting our GuestASSIST text message service. Guests should address the text message to 78247, type the word MLS followed by a space, the request issue and location. Stadium personnel will respond quickly and accordingly.

Drop-Off and Pickup Area

Guests should follow on-site signage and directions from traffic/parking team members for the dedicated guests with disabilities drop-off location. The drop-off/pick-up area for guests with disabilities is located near Lot C which is adjacent to the Verizon Gate. All other guest drop-offs are to be conducted on the sidewalk between Lots D and E. This roadway is accessible from Route 120 (North/South) or from the New Jersey Turnpike via 16W.

If during a NFL event, a limousine or taxi driver has a pre-paid parking permit the vehicle will be permitted to enter the Sports Complex after paying an additional fee with either a credit card or cash, but will not be permitted to park in striped parking spaces if the vehicle takes up more than one parking space or will obstruct the drive aisle.  The limousine or taxi will have to be parked along a curb or in a location that does not block traffic and the driver must remain with the car.




Elevators for guests with disabilities are available in MetLife Stadium at the SAP, Verizon, and Pepsi corners of the stadium. There are also elevators at both premium seating entrances located on the east and west sides of the stadium to access the Toyota and United Rentals Clubs and the suites.

Emergency, In Case Of

If you see any kind of emergency, please remain calm and report as much information as possible to the nearest event team member. The event team is well trained in emergency procedures. In the event of an emergency, please follow the instructions of our team and any announcements broadcast over the public address system.


Please see “Stadium Team Members.”


Public escalators are located at the Bud Light, SAP, Verizon, MetLife, and Pepsi entrances.

Evacuation Video
In case of an emergency, please watch our MetLife Stadium evacuation video here.


MetLife Stadium has a policy of no exchanges or refunds for tickets to all events. Please see “Tickets” for more information.

Exit/Re-entry Policy

Please see “Re-entry Policy.”



Facility Management

MetLife Stadium
One MetLife Stadium Drive
East Rutherford, NJ 07073

Administrative Number: 201-559-1500
Guest Services Hotline: 201-559-1515
Box Office Number: 201-559-1300

Family Restrooms

Please see “Restrooms.”


From time to time, the use of pyrotechnics may be part of events presented at the stadium. The use of fireworks by guests is strictly prohibited at MetLife Stadium and in the parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection from the Stadium or Complex without refund, possible loss of season tickets/PSLs and may also be in violation of municipal law resulting in possible arrest and prosecution.

First Aid

The Medical team is made up of trained doctors, nurses and EMTs who are on-site to provide basic and emergency medical services for our guests. The First Aid rooms are located near Sections 103, 128, 301 and 326, on the Service Level in the Bud Light corner and additional response teams are located throughout the Stadium. The Medical Team is also able to assist guests with basic over-the-counter medical needs such as aspirin and band-aids.


Official national flags that can reasonably be hand-held by a single person and do not obstruct the view of other guests are permitted in the Stadium (no sticks or poles).

Flex Scheduling (NFL Events Only)

The NFL utilizes flexible scheduling for games during Weeks 5-17. These games are eligible to be moved into different time slots. Season ticket holders will be notified of any changes via an e-mails from the teams. Game time changes will also be posted on the team and Stadium websites.


Food service for MetLife Stadium is provided by Delaware North Sportservice. Please see “Concessions” for food item locations and our listing of food offerings and locations.



Gate Opening Times

For most events, including NFL games, the gates to the stadium will open two hours prior to the event. Please call our Guest Services Hotline at 201-559-1515 for information about a specific event.

Gift Cards

Ticketmaster-issued gift cards are not accepted at MetLife Stadium.  MetLife Stadium gift cards are accepted at any concession stand or retail location. New York Jets Gameday Gift Cards are accepted on Jets gamedays and during other non-NFL events. For more information, please call 201-559-1629.

Gift Shops

Please see “Souvenirs.”

Green Initiatives

The team at MetLife Stadium places a strong focus on making operational choices to protect the environment including the use of recycled materials during construction, in-house composting, recycling, energy savings, and installation of a solar ring. For more information, guests may visit Sustainability.

Green Room

Please see Jets Green Room.

Guest Code of Conduct

Please see Guest Code of Conduct.

Guest Interference

In the interest of player and guest safety, MetLife Stadium maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from MetLife Stadium, possible arrest and/or loss of season tickets/PSL.

Guest Services Booths

There are eight permanent and seven portable Guest Services Booth locations throughout MetLife Stadium.  Portable booths are located outside and inside the Verizon and Pepsi Gates, and inside the SAP and MetLife Gates.  Permanent booths can be found near sections 124, 149, 227, 249, 303, 324, 328 and 349.  The Guest Services Representatives have been trained to handle guests’ questions, comments and concerns.

The team members in these booths are also able to provide assistance with the following items:

  • Fulfilling any special need or request from any guest
  • Stadium Maps, policy details, etc.
  • Identification bracelets
  • Lost and found
  • Lost children/parents
  • Seating and assistance arrangements for guests with disabilities (including Assistive Listening Devices) and all other re-seating requests
  • Translators
GuestASSIST Text Message Service

Please see “Text Messaging.”



Host Your Event

See “Stadium Rental/Event Spaces.”


Please see “Travel Information.”


Please see “Maintenance.“



Identification Bracelets

MetLife Stadium provides I.D. bracelets to children identifying their seat location to assist in reuniting them with their parents/guardians in the event they becomes separated.  Guests interested in this service may visit any Guest Services Booth.

Impaired Guests

The team at MetLife Stadium reserves the right to deny entry or discontinue service to guests who appears to be impaired. Any impaired guests causing a disturbance in the parking lots, while entering the stadium or during an event may be subject to denied entry, ejection without refund, loss of season tickets and  possible arrest and prosecution.


Please see “Guest Services  Booths.”


Please see “Web Sites.”

IZOD Center

Please see “MetLife Sports Complex.”



Legacy Club

Legacy Club presented by NewYork-Presbyterian.

The New York Football Giants Legacy Club, located behind Section 143, is an interactive museum open to all guests from gate opening through halftime during New York Football Giants home games.

Limousine Drop-Off/Pick-Up

 Please see “Drop-Off and Pickup Area - Taxis and Limousines”.

Lost and Found

If you find an item while attending a game, please give it to any event team member or drop it off at any Guest Services Booth. Guests looking to claim or report lost items during an event should visit any Guest Services Booth. Guests inquiring about lost items at previous events should contact the Guest Services Hotline at 201-559-1515 or via email at Items lost at prior events are held in a locked storage area for 30 days and are then either disposed of or donated to an appropriate charitable organization.

Lost Children/Parents

Lost children and parents can be reunited by contacting any event team member or the nearest Guest Services Booth. Parents who would like to participate in the free kids’ ID bracelet program which helps in reuniting lost children should visit the nearest Guest Services Booth. Please see “Identification Bracelets.”




If you see a cleanliness or maintenance issue, please bring it to the attention of any event team member and the appropriate event team member will be dispatched to handle the issue.


Guests dressed as promotional mascots without permission from MetLife Stadium will not be permitted into the stadium.

Media Guide

Both the New York Football Giants and New York Jets issue media guides at the beginning of the NFL season. The Media Guides are provided electronically and there is no print version for sale.

Medical Services

Please see “First Aid.”

Merchandise Stores

Please see “Souvenirs.”




For the comfort of the guests around them and to maintain the integrity of the events, guests coming to MetLife Stadium are asked to refrain from bringing any type of noisemaker or musical instrument into the stadium. This includes air horns, vuvzelas and any type of whistle.

Nursing Suite

Nursing mothers are welcome to breastfeed their child wherever they feel comfortable. Those who request a more private location in which to breastfeed or use a pump may use our Nursing Suite located on the Plaza Level under Section 143. Please use the ramp to the left of the MetLife 50 Club, located in MetLife West Hall (plaza level near the MetLife Gate), to access the room.



P/A Announcements

Please be attentive of P/A announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the P/A system and on the video boards.


Paging guests is only permitted in the event of an emergency. Please visit the nearest Guest Services Booth for assistance.


The MetLife Sports Complex has approximately 27,500 parking spaces in total on both the east and west sides of the Complex. For NFL games, all parking will be pre-sold by the teams or will be available for purchase on the NFL Ticket Exchange ( For New York Jets home games, parking permits may also be purchased via the internet through Ticketmaster (  Parking prices will vary by event but typically, are $25-$35 per car and $75-$150 per bus. Parking fees may be paid via cash, credit card or pre-paid permit.  For specific NFL Gameday information, visit NFL Parking Information.

Motorcycles: Motorcycles will be permitted to park in all lots pending availability and the type of parking permit held by the driver.

RV’s: Recreational vehicles will be permitted to park in any parking lot and will be directed to park along the curbs pending available curb-line space. If curb-line space is not available, vehicles will be directed to Lot L.

Buses: Bus Parking is available in parking lot L.

Limousine Drop Off: Limousine drop-off/pick up is available on the roadway between Lots D and E.  This roadway is accessible from Route 120 (North/South) or the New Jersey Turnpike via exit 16W.  All vehicles will be directed to conduct drop-offs and pick-ups in the same location.

Parking Lot Guidelines

MetLife Stadium Parking Lot Guidelines

Parking lot guidelines have been established in order to create a safe and enjoyable experience for all guests. All vehicles and bags that enter MetLife Sports Complex property and MetLife Stadium may be subject to a visual search.

  • 1 VEHICLE = 1 SPACE: All tailgating items must be set up in front of or behind one vehicle. Roadways and additional spaces are to remain clear for fellow guests and emergency vehicles.
  • ALCOHOL GUIDELINES: All New Jersey alcohol consumption and distribution laws will be strictly enforced by New Jersey State Police and MetLife Stadium Staff.
  • CHARTER BUSES: Charter bus parking is located in Lot L.
  • COOKING / USE OF GRILLS: We ask that all guests safely set-up, operate and extinguish all cooking and grilling materials. Please extinguish and dispose of all cooking and grilling materials. Hot coals are to be disposed of in hot coal containers which are located at the perimeter of parking lots. The use of grills is NOT PERMITED on any level of the Arena parking deck.
  • RV’s / LARGE VEHICLES: Will not be permitted to park in the Arena parking decks.
  • TICKET RESALE: Ticket reselling is not authorized on MetLife Sports Complex property. Be aware that tickets purchased from sources other than MetLife Stadium, Giants, Jets or an authorized ticket outlet may be counterfeit and may not be accepted. This includes the reselling of parking permits on the roadways leading into MetLife Sports Complex.
  • VENDING / SOLICITATION: Unauthorized soliciting or the collection of contributions (i.e. canning), vending, distribution of flyers, or other materials is not permitted.
  • WASTE: Please dispose of all waste materials in the proper trash, recycling, and hot coal containers.  For safety reasons, hot coals should NOT be placed on the ground, under vehicles or in trash containers.

Violating parking lot guidelines may result in ejection from MetLife Sports Complex property, arrest and the revocation of season tickets/PSLs.

Please call 201-559-1515 or text 78247 and type “MLS” with any questions.

Pat Down Policy

Please see “Search Procedures.”


Please see “Solicitation/Sampling/Peddling.”

Picnic Tables

A limited number of tables are available on the Plaza Level. Please note that this availability may change as the attractions on the Plaza Level change by event.


The plaza is located on the first floor/ground level between the gates and the Stadium. It is a 350,000 square-foot outdoor area filled with guest centric activities, eating opportunities and pre-event entertainment zones. These offerings will change based on the event.

Prayer Rooms

Guest requiring a private place in which to pray may visit the nearest Guest Services Booth. The team members at the booths will arrange for a space for the guest.

Premium Services

Please see “Clubs” or “Suites.”


In the interest of presenting family friendly events, the use of foul/abusive language will not be tolerated in MetLife Stadium. Those guests who choose to use foul language may be subject to ejection, arrest and possible loss of season tickets/PSLs.  Guests who wishing to report those using foul/abusive language may notify any team member text our GuestASSIST text message service (78247 and type MLS) or call the Guest Services Hotline at 201-559-1515.

Prohibited Items

Please see “Carry-In Policy.”

Public Transportation

Ticket holders are strongly encouraged to consider taking mass transit to NFL games and major events.  Ticket holders who have used the following mass transit options have found them to be easy and convenient.

NJ Transit Rail Service

The new rail system connects the northeast corridor to the Frank R. Lautenberg train station in Secaucus, N.J., which allows fans from the region to quickly and efficiently reach MetLife Stadium. The rail station at the Sports Complex is located next to MetLife Stadium and the travel time between the Secaucus Junction train station and the Sports Complex station is approximately 10 minutes. The round-trip fare from Secaucus to the Sports Complex is $4.50. Rail service commences three (3) hours prior to kickoff and ends two (2) hours after the game.  For more information, please visit or call 973-275-5555 for station schedule information.  To access the train while at an event, guests should exit from the SAP or Verizon Gates.


Riders from New York or Connecticut can take select Metro-North trains from the New Haven line to Secaucus Junction.  Guests should visit MTA Metro - North Railroad or call the MNRR Travel Information line at 212-532-4900 for information on schedules and service locations.  The Travel Information line is staffed between 8:30 AM and 5:00 PM on Mondays through Fridays, and an automated system is available during other times.

Coach USA Bus Service (Route Number 351)

Coach USA provides the 351 Meadowlands Express bus service from Gate 220 at the Port Authority to MetLife Sports Complex for NFL games and other large events at MetLife Stadium. The 351 bus service will begin two and one half (2 1/2) hours prior to the start of a game and will continue to run until one half hour (1/2) after the start of a game. The 351 bus line will be operational for approximately one (1) hour following the conclusion of the game. Drop-off and pick-up at the Sports Complex is located near Parking Lot K. A round-trip ticket costs $10 and a one-way ticket is $5.00. Please visit or call (800) 877-1888, Ext. 3 for more information.

Park and Ride Train

A pre-paid parking permit will be required for all vehicles entering the Sports Complex (Stadium and Arena sides of the Complex).  Ticket holders who do not have parking permits can park at the surface parking lot located next to the Frank R. Lautenberg Train Station in Secaucus, NJ (Secaucus Junction). It is located off Exit 15X on the eastern extension of the New Jersey Turnpike (675 New Country Road at Seaview Drive, Secaucus, N.J., 07094).  Ticket holders can park in this 1,100-space parking lot and take the rail service to MetLife Sports Complex.  The parking lot is open 24 hours a day.  The cost to park in this lot will be $20 per game or $160 for the season. Call 888-PARKFAST or visit  for more information about the Park and Ride.

To access the train while at an event, guests should exit from the MetLife or Verizon Gates.  Bus drop-off/pick-up is in Lot K, near the Quest Diagnostics Performance Center, which may be accessed by exiting from the MetLife Gate.


All event programs, including those for New York Football Giants games, will be available through the retail locations (please see “Souvenirs”) or kiosks located throughout the Stadium.  Please note the New York Jets do not produce a game program, however, they do distribute complimentary roster cards at kiosks throughout the Plaza.




Guests may bring a small portable radio or television as long as they listen to the device with an earpiece and do not disturb other guests sitting nearby.  They may be asked to power on the device during the security screening process.

Rain Checks

All of the events at MetLife Stadium events occur rain or shine. Any changes to this procedure will be noted on our website at prior to the event.


There are two ramps in the stadium which access all levels of the Stadium. They may be found in either end-zone.

Re-Entry Policy

MetLife Stadium has a no re-entry policy for most Stadium events, including New York Football Giants games. During New York Jets games, guest may re-enter up to one hour prior to kickoff.  For other select events, adjustments to this policy may be in place.  Please see the nearest gate event team member for more information.

Guests in the Toyota and United Rentals Clubs may leave and re-enter their ticketed locations only when the individual’s ticket is scanned.  Suite guests must also obtain a pass to return to the suite floors when visiting the general seating areas.  All premium seating guests must present their tickets when re-entering the club or suite level.


The EPA has certified MetLife Stadium as the “greenest” NFL stadium. MetLife Stadium encourages all guests to reduce, reuse and recycle. The recycling program at MetLife Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Stadium concourses and in all premium areas. Please check the signage on the recycling containers to help our guests in recycling the proper items such as plastic, glass and aluminum.  In addition, MetLife Stadium has a robust Parking Lot Recycling Program.  Our tailgate patrol hands out blue bags in the parking lots for fans to deposit their recyclable materials.  While fans are enjoying the event, our team collects the bags, leaving the parking lots clear before fans exit the Stadium.  Please help keep MetLife Stadium beautiful and protect our future!


Numerous restrooms are located throughout the facility all of which are accessible for our guests with disabilities.

Guests at MetLife Stadium may use the restroom that corresponds to their gender identity and/or expression.  Should any guest prefer privacy or a non-gender specified restroom, they may use one of the Family Restrooms (single-stall) located throughout the stadium.  Guests Services representatives and Security are posted throughout the stadium to help any guests requiring  assistance.

Family Restrooms are located in the following areas:

General Seating Bowl
Plaza Level: MetLife West Hall near sections 134 and 143
100 Concourse: near sections 104, 108, 118, 123, 128, and 149
200 Concourse: near sections 207a, 220a, 232a, and 245a
300 Concourse: near sections 318, 333, and 345

Suite Levels
Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74
Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85
Suite Level 6: Outside suites 6-03, 6-37 and 6-53
Toyota Club: 244
United Rentals Club: 208

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.


Guests are at their own risk with respect to the dangers incidental to football games and other events whether occurring prior to, during, or after the actual game or event. MetLife Stadium, the teams and our promoters are not responsible for lost, stolen or damaged property.



Safety Services

Safety Services Representatives patrol the Stadium parking lots, perform the security screening at the entry gates and are available in teams on all levels of the facility. They are there to assist in providing a safe and enjoyable event environment by enforcing of the Guest Code of Conduct and assisting with unruly fans or impaired guests. You may request their assistance through any event team member, visiting a Guest Services Booths or by texting “MLS” to 78247 with a description of your location and the issue.


Scalping is defined as the resale of tickets for more than 20% over face value or $3 over face value, whichever is greater. Scalping of tickets is not permitted on MetLife Sports Complex or the roadways that service the property. Please report any potential scalping activity to the nearest Safety Services Representative or New Jersey State Police.


Schedules for upcoming events are available at the Guest Services Booths, by calling MetLife Stadium at 201-559-1515 or by emailing the request to

Search Procedures

To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Safety Services Representatives which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted.

By presenting your ticket or credential to Safety Services Representatives, you consent to such inspections and waive any and all related claims that you might have against MetLife Stadium, the teams and promoters. Alcohol, weapons, or any items the Safety Services Representatives deem dangerous will be confiscated.  Illegal items will be turned over to the New Jersey State Police and may result in arrest and prosecution.

Season Tickets

Both the New York Football Giants and New York Jets sell season tickets to their events. To acquire ticket information please do the following:

  • Visit any Guest Services Booth
  • Contact the New York Football Giants at 201-935-8222 or

Please see Bag Searches, Safety Services and Search Procedures.

In accordance with current NFL Best Practices for stadium security, all guests will be subject to security screening  prior to entry inside MetLife Stadium, which may include a pat-down screening and inspection of all items brought inside the Stadium.

"Selfie" Sticks
Please see Cameras.

Sensory Inclusion

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium.

For further information or assistance, please contact our Guest Services Department at (201) 559-1515.


Shuttle buses are provided to Lot P and the surface parking lots/deck located on the east side (IZOD Center) of the MetLife Sports Complex to the stadium.

  • Guests parking in Lot P will be dropped-off/picked-up in Lot G (Pepsi Gate) in front of the Meadowlands Racetrack
  • Guest parking in the surface lots and in the parking deck near the Arena, will be dropped-off/picked-up in Lot C (SAP Gate) near the pedestrian bridge
  • Ticket holders who park in these lots can also walk to MetLife Stadium.  They should use the sidewalk from Lot P and the pedestrian bridge from the east side of the Sports Complex.  For their safety, guests should not walk on the Sports Complex roadways, cross Route 120 or cross Route 3.

Signs of any kind are not permitted inside MetLife Stadium except during international soccer events or concerts. Please call our Guest Services Hotline at 201-559-1515 for more information.


In the interest of providing the best event experience for our guests, guests may only stand for the duration of the event if the majority of the section is also standing.


In accordance with New Jersey State law, MetLife Stadium is SMOKE-FREESmoking is permitted along the fence line on the Plaza Level. Guests may not smoke in the East Hall or MetLife West Hall area or on/near the base of the stairways, ramps or escalators.  Guests smoking electronic cigarettes are asked to adhere to the same policy.

Social Media
Follow MetLife Stadium on Facebook at, on Twitter @MLStadium, and on Instagram @mlstadium.


Guests should be aware that the distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on the MetLife Sports Complex, in MetLife Stadium and within its parking lots without the explicit written permission of the event presenter, the teams or the team at MetLife Stadium. This includes any exchange of money while on the complex including the solicitation for donations to charities, teams or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on the MetLife Sports Complex property will be subject to ejection or, as necessary, arrest.


There are numerous retail locations and kiosks located throughout MetLife Stadium. Fixed and portable stores may be found next to MetLife West Hall, the East Hall and near Sections 103, 109, 117, 124, 128, 133, 144, 149, 201, 217, 226, 235, 301, 316, 321, 326, 336, 345, outside the MetLife, SAP and Bud Light gates and inside the Pepsi and Verizon gates.

Stadium Rental/Event Spaces

MetLife Stadium is a full-service entertainment facility with versatile spaces that are available to rent year-round and can be tailored to any event. Please visit the nearest Guest Services Booth, email or visit Host Your Event for more information.

Stadium Team Members

The team members at MetLife Stadium is made up of a number of different companies who all have the common goal to provide the best stadium experience possible for our guests. All event team members have been trained in guest services and in providing information about the stadium. Please feel free to contact the nearest event team member with any question, comment or concern.


There are 10 stairways in the Stadium. Please note that the stairways in the corners of the building will access all levels of the stadium. There is NO SMOKING permitted on any stairway.

EAST SIDE (5): A1 (all levels), A2 (100 Concourse only), A3 (United Rentals Club and 300 Concourse only), B1 (all levels) and B2 (100 Concourse only)

WEST SIDE (5): C1 (all levels) and C2 (100 Concourse only), D1 (all levels), D2 (100 Concourse only) and D3 (Toyota Club and 300 Concourse only)


For sporting events, please refrain from standing for extended periods of time if the rest of the section is not standing. This behavior detracts from the enjoyment of fellow guests who are also enjoying the event. Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guests are sitting is not permitted.


Strollers are not permitted into the stadium. Strollers should be left in cars or checked in at the bag check facility for a $5 fee per stroller.


MetLife Stadium has over 200 suites that range from 12-30 guests per room with interiors designed by David Rockwell. The majority of suites are spread across three suite levels (Levels 3, 5 & 6). There are also suites featured behind the seating area of our 100 Concourse called the Commissioner’s Club and Concourse Suites. All of the suite levels may be accessed by using the VIP entrances on the east and west sides of the building.

The following numbered suites should enter at the VIP entrance on the EAST side of the building:

  • Concourse Suites: 2-01 to 2-05
  • Level 3: 3-01 to 3-30
  • Level 5: 5-01 to 5-39
  • Level 6: 6-01 to 6-39

The following numbered suites should enter at the VIP entrance on the WEST side of the building:

  • Commissioner's Club: 1-20
  • Level 3: 3-50 to 3-80
  • Level 5: 5-50 to 5-88
  • Level 6: 6-50 to 6-67




Drones, model aircraft, kites, and any other remote controlled or tethered flying objects are not permitted on the Sports Complex.

  • We ask that guests consume alcohol responsibly at all times. Guests determined to be impaired in advance of entering the stadium will not be allowed in and risk prosecution.
  • Except if otherwise designated, tailgating is permitted in all MetLife Sports Complex parking lots.  The use of grills and other heating devices are not allowed in the parking decks. Individuals and companies are prohibited from selling access to a tailgate party while on the premises to members of the general public. Unauthorized commercial tailgating and marketing activities are strictly prohibited.
  • For Non-NFL Events, parking is available on a first-come first-served basis. For NFL Games, parking is pre-paid and is available on a first come first serve basis determined by parking tier. (i.e. Premium, Reserved, General, etc.)
  • ONE CAR = ONE SPACE: Please be considerate of your fellow guests. Tailgating should be limited to the lined parking space and the area directly behind or in front of each vehicle. Blocking drive lanes is prohibited. Tailgating is also permitted on the medians that separate the parking lots from the roadways. Stadium tailgate patrol will manage the enforcement of the one car-one parking space policy. See tailgating diagram.
  • Please keep all tables, chairs, coolers, barbecues, etc. within the area near your vehicle and the parking stall of your party. Tents or canopies exceeding an 8’ x 8’ footprint and vehicles measuring more than 18’ in length and/or 8’ in width are not permitted to park in a lined parking space.
  • Saving parking spaces will not be permitted. Groups desiring to tailgate together should plan to meet in advance and arrive together.
  • A guest in possession of more than one pre-paid parking permit will not be allowed to use the additional permit(s) to occupy an increased number of spaces for tailgating. Lined parking spaces are for vehicles, not tailgate activities.
  • Drive aisles and fire lanes need to be kept clear at all times for free access of emergency vehicles.
  • Trucks, trailers and other oversized vehicles (not including buses) will be directed to park along the curbs in the parking lots so they do not take up additional lined parking spaces. Please arrive early to find a location along the curb or in another location in which your vehicle will not occupy more than one parking space.
  • Trucks, trailers, buses and other oversized vehicles are not permitted to park in the enclosed structured parking decks on the American Dream-side of the Sports Complex.
  • Any violation of law or tailgating policies may result in the towing of the vehicle at the owner’s expense, loss of parking permit, and/or ejection.
  • Grills are permitted for tailgating enjoyment, provided guests do so at a safe distance from their vehicle. Use of grills near buildings or in areas where other guests or property may be damaged, is strictly prohibited. The disposal of hot coals in open parking spaces, under vehicles, or next to parked vehicles is prohibited as this may cause car fires.
  • Open fires are not permitted.
  • Deep fryers or any oil-based cooking or frying is prohibited.
  • Sound systems must not produce sound in excess of 65 decibels (New Jersey State Ordinance). Anyone using a sound system must face the system towards their vehicle and not in the direction of other guests to avoid causing a negative experience to others not included in the group. 
  • Ticket holders who choose to ride the rail, bus, or just want to experience the tailgating atmosphere without the hassle of cooking and cleaning can take advantage of the special pre-game activity zones within the plazas adjacent to MetLife Stadium. A variety of food, games, entertainment, and activities for adults and children will be available in the plaza areas. For New York Giants and New York Jets games, the Bud Light Beer Garden will be open in Lot F. 
  • Ticket holders should cross roadways at the designated crosswalks and should not walk on the active roadways that lead to and from the Sports Complex.
Taxi/Limo Service

Please see “Drop-Off/Pick-Up Area”.


MetLife Stadium has been built to handle any and every technology that is available today and beyond. Each electronic item, from the four massive 30’ x 118’ HD video display boards in each corner of the Stadium to the points of sale at each concession stand will be digitally connected. This means quicker ticket scanning, faster trips to concession stands during timeouts and instantaneous HD video highlights throughout the building. Highlights include:

  • Four massive 30’ x 118’ foot HD video display boards in each corner of the Stadium seating bowl
  • A 48" x 2200' ribbon board that circles in the interior of the seating bowl
  • 2,100+ HD Monitors throughout stadium
  • Twenty 20’ x 60’ HD video pylons located at the perimeter of the Plaza Level

Televisions are located throughout the Stadium for you to watch the game while out of your seats.

Text Messaging

Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by texting our GuestASSIST text message service. Guests should address the text message to 78247, type the word MLS followed by a space, the request issue and location. Stadium personnel will respond quickly and accordingly.

Throwing of Items

Throwing of items from the stands either from the field or into another seating section is expressly prohibited. Any guests who throw items will be ejected from the Stadium and be subject to further action.


Who Needs a Ticket:  All guests over 34" in height must have a ticket to enter MetLife Stadium. Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult. Occasionally, for select non-NFL events, another policy may be in place. 

Ticket Office Locations: There are ticket offices located at each of the entrance gates to assist with ticket sales and the reprint of lost/stolen tickets. Please note there may be a fee associated with a ticket reprint. Locations that are open will vary by event.

Ticket Office Hours: The Ticket Office is open Monday through Friday from 11 a.m. – 5 p.m. On event days, the ticket office will open approximately 3 hours prior to event time. The ticket office will close at halftime/intermission on event days.

If you have obtained tickets in non-accessible seating and require the accessible features of these seating sections, please call 201-559-1515 to make arrangements for accessible seating in advance of the event.  If you have obtained seating in an accessible section and do not require the features of this type of seating, please call 201-559-1515 to exchange your seating into a non-accessible section based on availability.

View MetLife Stadium Ticketback Terms and Conditions.


Visit Stadium Tours for more information about public and private tours of MetLife Stadium along with dates, times and pricing information.


A limited number of translators are available on an event day. Interested guests should inquire at the nearest Guest Services Booth.


See “Public Transportation.”

Travel Information

Please visit the official website of the Meadowlands Liberty Convention and Tourism Bureau at For assistance while at an event, please visit the nearest Guest Services Booth for assistance.

TTY Machines

A TTY telephone is also available in the Guest Services Booth located in Section 149.




For safety and line-of-sight reasons, umbrellas are not allowed in MetLife Stadium. Please leave umbrellas in your car or check them at the Bag Check Facility prior to entering the stadium.

Unauthorized Transmission of Game

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any event conducted in the park unless expressly authorized by MetLife Stadium, New York Football Giants, New York Jets, the National Football League or the promoters of non-NFL events.



Video Boards

MetLife Stadium features four 30’ x 118’ HD video display boards which are located in each of the four corners of the stadium seating bowl.  In addition, MetLife Stadium is equipped with 48” x 2200” ribbon board which is located on the 200 Concourse façade in the interior seating bowl.

Video Boards Messages

Guests are not able to place messages on the video display boards during events at MetLife Stadium.

Video Recording

NFL and promoter policies prohibit the recording of any live event at MetLife Stadium. Any guest found to be recording any part of an event may be subject to ejection or arrest.

Visiting Team Guests

Fans of the visiting teams are guest as well.  Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets/PSLs or possible arrest.



Water Fountains

Water fountains are conveniently located throughout the stadium on each level outside each set of restrooms. All fountains are accessible to guests with disabilities.






133-134 (Plaza Level)

143-144 (Plaza Level)


201-249 near women’s restroom

204-205 near men’s restroom

224-225 near women’s restroom

228-229 near men’s restroom












Weather Delays

Weather delays for NFL events are unusual.  Lightning, strong winds, and heavy snowfall may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to the instructions of the stadium team members.  We encourage all guests attending events at MetLife Stadium to follow us on our Social Media accounts for announcements concerning weather delays.

Web Sites

The stadium website is The websites for the New York Football Giants and New York Jets are and

Wheelchair Escort Service

Please see “ADA Assistants.”


Ticketmaster will-call is available at any open ticket window. Guests who are picking up tickets at will-call will need picture ID, their confirmation number and the credit card with which the tickets were purchased in order to pick up the tickets.  For select events, specialty will-call may vary. Please see the nearest team member for details.



Zero Tolerance

MetLife Stadium, the Giants and Jets reserve the right to revoke the season tickets and Personal Seat License of those individuals whose conduct is determined inappropriate as defined by the Guest Code of Conduct or who violate the law.  Please be aware that the season ticket holder is accountable for the conduct of his or her guest.