A-Z guide

The New York Jets, New York Giants and MetLife Stadium staff would like to welcome members of our disabled community to MetLife Stadium.
 

It is our hope that this information, which explains our services, programs and policies, will make your visit to our stadium a truly enjoyable and memorable experience.

The Giants, Jets and Stadium personnel thank you for your support.
 

• Accessibility Assistants
• Assistive Listening System
• Closed Captioning
• Concession Stands
• Elevators
• Emergencies
• Guest Services
• Guest Policies
• Hearing Loop Locations
• Interpreting Services
• Parking/Drop-Off
• Ramps & Escalators
• Restrooms
• Sensory Inclusion
• Service Animals
• Stadium Seating Chart
• Telephones
• Ticket Information
• Wheelchair & Companion Seating
• Comments, Questions, Suggestions
   

Accessibility Assistants

Guests with limited mobility who would like assistance may request transportation to their seat from the gates via a wheelchair from an Accessibility Assistant. This service may be requested from any team member located at the gates.
 

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Assistive Listening System

MetLife Stadium offers an Assistive Listening service through ListenWIFI which is accessible through your mobile phone.
 

Instructions for using the ListenWIFI APP to stream sound to your personal device:
 

1. Download the app “ListenWIFI” to a mobile device.
2. Connect to Wi-Fi
3. Open the app, select the box in the lower left-hand corner to type the IP address: 10.210.240.40
4. Once processed, there are 5 different streaming options to choose from, select your listening preferences and enjoy!
    

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Closed Captioning

All integral game information is captioned on the ribbon board below the Moody's and HCLTech video screens. Captioning is also available on all televisions mounted on the section signs on the concourses.
 

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Concession Stands

Every concession stand and bar is accessible to guests with disabilities. Guests may request additional assistance from the nearest team member at any food service locations.
 

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Elevators

Elevators for guests with disabilities are available in MetLife Stadium at the HCLTech, Verizon and Moody's entrances. Elevators are also available at the premium seating entrances which are located on the east and west sides of the Stadium.
 

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Emergencies

MetLife Stadium team members have been trained in emergency preparedness including evacuation procedures for all guests.
 

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Guest Policies

All guests of MetLife Stadium are required to adhere to our Guest Policies and our Stadium Bag Policy.
 

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Guest Services

MetLife Stadium Guest Services Booths are located on the 100 Concourse near Sections 124 and 149, on the 200 Concourse near Sections 227 and 249 and on the 300 Concourse near Sections 303, 324, 328 and 349. The team members at the Guest Services Booths inside the Stadium can provide directions for downloading an assisted listening app, dispense a closed captioning link and assist in re-seating guests with disabilities. The team members at all of the Guest Services Booths are trained in assisting guests with special requests.
 

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Hearing Loop Locations

Guests can find hearing loop locations in the following areas:
 

• Moody's Ticket Window 2
• Moody's Ticket Window 3
• MetLife South Ticket Window
• Verizon Ticket Window 3
• HCLTech Ticket Window 3
• Box Office Ticket Trailer
• Box Office Ticket Window (inside MetLife Stadium)
• Flagship Store
• Permanent Concession Stands (Thumanns Franks):
  • Near Sections 104, 123, 133, 143
  • Near Sections 205a, 217, 223, 236
  • Near Sections 309, 335, 342
• Guest Service Booths:
  • Near Section 124
  • Near Section 249
  • Near Section 328
     

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Interpreting Services

Guests requiring interpreting services for concerts are asked to contact the Guest Services Hotline (201-559-1515) no later than three weeks after the event tickets sales begin.
 

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Parking/Drop-Off

Accessible parking is available in Lots E, F and G with a parking pass and a valid DMV issued Vehicle License Plate and/or Placard for Persons with a Disability. The dedicated drop-off area for guests with disabilities is in Lot C, which is located between the Verizon Gate and the HCL Tech Gate.  Traffic and Parking team members will direct guests to Lot C from all stadium roadway access points.
 

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Ramps & Escalators

Code compliant public ramps are available in MetLife Stadium. These ramps are located at the north and south end-zones. Public escalators are located at the Bud Light, HCLTech, Verizon, MetLife and Moody's entrances.
 

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Restrooms

All public restrooms are accessible to our patrons with disabilities. Family or Companion restrooms are also located on every level in the Stadium.
 

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Sensory Inclusion

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones brought to you by Bose, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium. For further information or assistance, please contact our Guest Services Department at (201) 559-1515.
 

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Service Animals

Animals are not permitted in MetLife Stadium except for service animals and service animals in training. A service animal means any dog or miniature horse that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Your service dog or miniature horse must remain on its leash for the duration of your visit at MetLife Stadium. Service animals do not include emotional support animals.
 

If you have special seating needs to accommodate your service dog comfortably, please contact Guest Services at [email protected] or by calling (201) 559-1515.
 

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Telephones

A TTY telephone is available in the Guest Services Booth located near Section 149.
 

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Ticket Information

Subject to availability, guests may visit Ticketmaster online at www.ticketmaster.com or by calling 800-877-7575 to purchase accessible seating. Additional information is available by calling the MetLife Stadium Guest Services Hotline at 201-559-1515.
 

If a guest knows in advance that they will need to exchange fixed seating for accessible seating, they should contact the MetLife Stadium Guest Services Hotline at 201-559-1515 prior to the event to explore their options. If a guest with a disability arrives at the Stadium and needs to be re-seated into accessible seating, please visit the nearest Guest Services Booth or Concierge Desk to determine if accessible seating is available. All event day re-seating options are available on a first come first serve basis through the provided inventory.
 

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Wheelchair & Companion Seating

MetLife Stadium has wheelchair/low mobility and companion seating on all levels. For exact wheelchair locations, please view our stadium map here while utilizing the map key. Guests are advised that Stadium management reserves the right to take the appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. Any guest presenting a ticket for one of these sections will be seated in the appropriate location without being asked any additional questions.
 

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Comments, Questions, Suggestions

Meeting the needs of our guests with disabilities in MetLife Stadium is a never-ending commitment. We welcome your comments, questions and/or suggestions:
 

MetLife Stadium Company
Attn: Guest Services Department
One MetLife Stadium Drive
East Rutherford, NJ 07073
 

EMAIL: [email protected]
VOICE: 201-559-1515
TDD/TTY: via RELAY OPERATOR at 866-410-5787
 

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The New York Jets, New York Giants and MetLife Stadium staff would like to welcome members of our disabled community to MetLife Stadium.
 

It is our hope that this information, which explains our services, programs and policies, will make your visit to our stadium a truly enjoyable and memorable experience.

The Giants, Jets and Stadium personnel thank you for your support.
 

• Accessibility Assistants
• Assistive Listening System
• Closed Captioning
• Concession Stands
• Elevators
• Emergencies
• Guest Services
• Guest Policies
• Hearing Loop Locations
• Interpreting Services
• Parking/Drop-Off
• Ramps & Escalators
• Restrooms
• Sensory Inclusion
• Service Animals
• Stadium Seating Chart
• Telephones
• Ticket Information
• Wheelchair & Companion Seating
• Comments, Questions, Suggestions
   

Accessibility Assistants

Guests with limited mobility who would like assistance may request transportation to their seat from the gates via a wheelchair from an Accessibility Assistant. This service may be requested from any team member located at the gates.
 

[top]
 

Assistive Listening System

MetLife Stadium offers an Assistive Listening service through ListenWIFI which is accessible through your mobile phone.
 

Instructions for using the ListenWIFI APP to stream sound to your personal device:
 

1. Download the app “ListenWIFI” to a mobile device.
2. Connect to Wi-Fi
3. Open the app, select the box in the lower left-hand corner to type the IP address: 10.210.240.40
4. Once processed, there are 5 different streaming options to choose from, select your listening preferences and enjoy!
    

[top]
 

Closed Captioning

All integral game information is captioned on the ribbon board below the Moody's and HCLTech video screens. Captioning is also available on all televisions mounted on the section signs on the concourses.
 

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Concession Stands

Every concession stand and bar is accessible to guests with disabilities. Guests may request additional assistance from the nearest team member at any food service locations.
 

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Elevators

Elevators for guests with disabilities are available in MetLife Stadium at the HCLTech, Verizon and Moody's entrances. Elevators are also available at the premium seating entrances which are located on the east and west sides of the Stadium.
 

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Emergencies

MetLife Stadium team members have been trained in emergency preparedness including evacuation procedures for all guests.
 

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Guest Policies

All guests of MetLife Stadium are required to adhere to our Guest Policies and our Stadium Bag Policy.
 

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Guest Services

MetLife Stadium Guest Services Booths are located on the 100 Concourse near Sections 124 and 149, on the 200 Concourse near Sections 227 and 249 and on the 300 Concourse near Sections 303, 324, 328 and 349. The team members at the Guest Services Booths inside the Stadium can provide directions for downloading an assisted listening app, dispense a closed captioning link and assist in re-seating guests with disabilities. The team members at all of the Guest Services Booths are trained in assisting guests with special requests.
 

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Hearing Loop Locations

Guests can find hearing loop locations in the following areas:
 

• Moody's Ticket Window 2
• Moody's Ticket Window 3
• MetLife South Ticket Window
• Verizon Ticket Window 3
• HCLTech Ticket Window 3
• Box Office Ticket Trailer
• Box Office Ticket Window (inside MetLife Stadium)
• Flagship Store
• Permanent Concession Stands (Thumanns Franks):
  • Near Sections 104, 123, 133, 143
  • Near Sections 205a, 217, 223, 236
  • Near Sections 309, 335, 342
• Guest Service Booths:
  • Near Section 124
  • Near Section 249
  • Near Section 328
     

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Interpreting Services

Guests requiring interpreting services for concerts are asked to contact the Guest Services Hotline (201-559-1515) no later than three weeks after the event tickets sales begin.
 

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Parking/Drop-Off

Accessible parking is available in Lots E, F and G with a parking pass and a valid DMV issued Vehicle License Plate and/or Placard for Persons with a Disability. The dedicated drop-off area for guests with disabilities is in Lot C, which is located between the Verizon Gate and the HCL Tech Gate.  Traffic and Parking team members will direct guests to Lot C from all stadium roadway access points.
 

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Ramps & Escalators

Code compliant public ramps are available in MetLife Stadium. These ramps are located at the north and south end-zones. Public escalators are located at the Bud Light, HCLTech, Verizon, MetLife and Moody's entrances.
 

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Restrooms

All public restrooms are accessible to our patrons with disabilities. Family or Companion restrooms are also located on every level in the Stadium.
 

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Sensory Inclusion

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones brought to you by Bose, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium. For further information or assistance, please contact our Guest Services Department at (201) 559-1515.
 

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Service Animals

Animals are not permitted in MetLife Stadium except for service animals and service animals in training. A service animal means any dog or miniature horse that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Your service dog or miniature horse must remain on its leash for the duration of your visit at MetLife Stadium. Service animals do not include emotional support animals.
 

If you have special seating needs to accommodate your service dog comfortably, please contact Guest Services at [email protected] or by calling (201) 559-1515.
 

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Telephones

A TTY telephone is available in the Guest Services Booth located near Section 149.
 

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Ticket Information

Subject to availability, guests may visit Ticketmaster online at www.ticketmaster.com or by calling 800-877-7575 to purchase accessible seating. Additional information is available by calling the MetLife Stadium Guest Services Hotline at 201-559-1515.
 

If a guest knows in advance that they will need to exchange fixed seating for accessible seating, they should contact the MetLife Stadium Guest Services Hotline at 201-559-1515 prior to the event to explore their options. If a guest with a disability arrives at the Stadium and needs to be re-seated into accessible seating, please visit the nearest Guest Services Booth or Concierge Desk to determine if accessible seating is available. All event day re-seating options are available on a first come first serve basis through the provided inventory.
 

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Wheelchair & Companion Seating

MetLife Stadium has wheelchair/low mobility and companion seating on all levels. For exact wheelchair locations, please view our stadium map here while utilizing the map key. Guests are advised that Stadium management reserves the right to take the appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. Any guest presenting a ticket for one of these sections will be seated in the appropriate location without being asked any additional questions.
 

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Comments, Questions, Suggestions

Meeting the needs of our guests with disabilities in MetLife Stadium is a never-ending commitment. We welcome your comments, questions and/or suggestions:
 

MetLife Stadium Company
Attn: Guest Services Department
One MetLife Stadium Drive
East Rutherford, NJ 07073
 

EMAIL: [email protected]
VOICE: 201-559-1515
TDD/TTY: via RELAY OPERATOR at 866-410-5787
 

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MetLife Stadium Company strives to present a safe, pleasant and family-friendly environment for every guest who visits the Stadium. To achieve this goal, the following policies have been established to promote the responsible use of alcohol.
 

• Any guest who appears to be 40 years of age or younger will be required to provide appropriate proof of age with one of the following valid forms of identification:
  • Valid United States Driver’s License
  • Any valid US State or Federal Government issued ID
  • Any Valid US Passport and/or Passport Card
  • U.S. Military ID
  • Valid Foreign Passport with a completed NJABC Age Representation Form
     
• International guests looking to purchase alcohol must present a valid passport in order to complete a transaction as part of New Jersey State Law. Delaware North Sportservice, the concessionaire at MetLife Stadium, cannot accept a driver’s license from another country to establish proof of age.  Please note, guests with a valid passport may also be subject to an additional age verification form to complete a transaction.
   
• Guests may not purchase or possess more than two (2) alcoholic beverages at a time.
• All concession stands and portable units in the general seating areas will be closed at the beginning of the third quarter. For non-football events, alcohol cut-off times will be determined by MetLife Stadium Company management.
• Alcohol of any kind may not be brought into or removed from the Stadium.
• Any guest attempting to conceal alcohol while entering the Stadium will not be permitted to enter the building. A guest who is observed consuming alcohol that was brought into the Stadium will be ejected from the venue.
• A person exhibiting visible signs of impairment will not be permitted into the Stadium.
• Any guest who exhibits behavior that distracts, inconveniences or otherwise interferes with another guest’s enjoyment of the event may be removed from the Stadium.
• Alcohol will not be served to any underage person or visibly impaired guest.
• Alcohol beverage sales may be curtailed or prohibited at the discretion of management.

All brochures and schedules are available in large print and on computer disk from the Guest Services Booths.

Animals, with the exception of registered service animals, are NOT permitted into the Stadium.

Tickets for Giants or Jets games played on the road are not sold at MetLife Stadium. For more information visit our Tickets & Group Sales section.

Baby Changing stations are located in select restrooms located throughout the stadium. Please see “Restrooms” for Family Restroom locations.

Guests are welcome to carry-in the following types of bags into MetLife Stadium:

• Clear bags that are 12" x 6" x 12" or less in size (1 bag per person)
• Small non-clear purses/handbags (clutch-type bags) that are 4.5" x 6.5" or less in size (1 per person)
• One-gallon clear plastic freezer bag (Ziploc or similar)
  * An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
   

The following bags are NOT permitted to be carried into MetLife Stadium:

• Any type of non-clear bag exceeding 4.5” x 6.5” in size including purses/handbags, camera or binocular cases, backpacks, fanny packs, diaper bags, and briefcases/computer bags
• Seat cushions of any size except those for medical needs
   

NFL Clear Bag Policy

Bag Searches / Bag Check

All guests will be subject to a search of their person and possessions prior to entering the Stadium. In accordance with NFL Best Practices and MetLife Stadium security guidelines, all permissible bags per the policy of the event will be permitted into the Stadium after a thorough inspection by a Safety Services Representative. Guests should be prepared to open their bags for inspection and may be asked by the Safety Services team members to shift and possibly remove the contents.
 

For bags that exceed the permissible size, guests have the option of returning the item to their vehicle or checking it at a Bag Check Facility (located outside each open gate), for a $5 fee for Non-NFL Events or complimentary for NFL Events.
 

APPROVED BAGS

NON-APPROVED BAGS

Banners and signs of any size are not permitted in MetLife Stadium unless otherwise noted on the individual event page or "Know Before You Go" document.

Binoculars (no cases) are permitted in MetLife Stadium.

Bottles and cans, excluding a factory sealed canned or plastic bottle of water or soft drink 20 oz or less in size, are prohibited from being brought into the Stadium. Any guest deliberately concealing alcohol which is found during the security screening process may be prohibited from entering the Stadium. Any guest found to be consuming from or in possession of a prohibited container inside of the Stadium may be subject to ejection.

Bus parking is located in Lot L. Guests who attended an event on a chartered bus should exit from the MetLife or Moody's Gates.

Coach USA provides the 351 Meadowlands Express bus service from the Port Authority to the MetLife Sports Complex for NFL games and other large events at MetLife Stadium.
 

The 351 bus service will begin two and one half (2 1/2) hours prior to the start of a game and will continue to run until one half hour (1/2) after the start of a game. The 351 bus line will be operational for approximately one (1) hour following the conclusion of the game.
 

Bus drop-off/pick-up is in Lot K, near the Quest Diagnostics Performance Center, which may be accessed by exiting from the MetLife Gate. Please visit www.351express.com or call (800) 877-1888, Ext. 3 for more information.

Still photography cameras with a lens that is 6" or less in length, not contained in a case, are permitted inside MetLife Stadium as long as their use does not interfere with other guests' enjoyment of the event.
 

Tripods, monopods, selfie sticks, audio recording devices, Go Pros, and cameras with a lens longer than 6" (detachable or non-detachable) will NOT be permitted into stadium. Video cameras and video recording of events with other devices at MetLife Stadium is prohibited.

MetLife Stadium provides basic car and towing assistance in all of the parking lots. This service includes: towing, battery charging and jump-starts, flat tire assistance and locked-in keys. Guests in need of this service should contact a parking lot team member for help, call the Guest Services Hotline at 201-559-1515 or text "Alert MLS" to 848261. Message and data rates may apply. SMS Terms & Conditions

Carry-In Policy: Permitted Items
 

Guests are welcome to bring the following items into MetLife Stadium (all items are subject to security screening upon entry):
 

• Clear bags that are 12" x 6" x 12" or less in size (1 bag per person)
• Small purses/handbags (clutch-type bags) that are 4.5" x 6.5" or less in size (1 per person)
• Hand sanitizer 6 oz. or less in size and disinfecting wipes
• Food of any kind that is contained in a clear plastic bag
• Factory-sealed canned or plastic bottles of water or soft drinks that are 20 oz. or less in size
• Reusable water bottles (both plastic and aluminum) that are 20 oz. or less in size. Bottles must be empty upon entry. See Water Fountains for a list of water fountain locations where bottles may be filled.
• Still-photography cameras with a lens that is 6" or less in length not contained in a case (size and type of camera may vary by event - please check the event's "Know Before You Go" to confirm)
• Binoculars not contained in a case
• Battery operated clothing, as long as the battery is no larger than an ordinary cell phone (3"x6"x1"). Batteries that do not meet the size requirement will be prohibited. Upon entry to the stadium, batteries must be disconnected from the clothing and placed on the security table.
• Hand-carried jackets, blankets, or other items, which will be patted down or searched
• Small, hand-held USB-charged personal fans
• Small personal electronic devices such as iPad, Kindle or laptop (no bags or cases)
• Officially recognized national flags representing the countries competing and the official American flag are only permitted at international soccer games. Flags must be no larger than 3’ x 5’ without poles and may not obstruct the views of any guests or cover any Stadium signage.
   

Carry-In Policy: Prohibited Items
 

The following items are NOT permitted to be brought into MetLife Stadium:
 

• Any type of non-clear bag exceeding 4.5” x 6.5” in size including purses/handbags, camera or binocular cases, backpacks, fanny packs, diaper bags, and briefcases/computer bags
• Seat cushions of any size except those for medical needs
• Glass bottles, coolers of any kind, thermoses or ice chests
• Alcohol of any kind
• Banners and signs of any size (unless otherwise noted on individual event page)
• Flags of any size at all stadium events except international soccer. See additional details for soccer games under "Flags" in the  A-Z Guide.
• Umbrellas, strollers, laser pointers, balloons, noisemakers, whistles, air horns, and balls of any kind including full-sized footballs
• Drones
• Still-photography cameras with a lens longer than 6", professional cameras, cameras with detachable lenses
• Go Pros, audio recording devices, selfie sticks, monopods, tripods
• Weapons, including firearms, knives and any item that may be used as a projectile or one that is deemed dangerous by Stadium management
• Any animal with the exception of a service animal
• Adult sized football helmets with facemasks
• Any other item deemed inappropriate by Stadium management

MetLife Stadium is a cash-free venue. Cash is not accepted at concession stands or retail locations. Visa is the preferred form of payment at MetLife Stadium. Pay with a debit or credit card (Visa, Mastercard, American Express, Discover) using tap to pay, chip or swipe, or mobile payment, including Apple Pay and Google Pay. For guests who bring cash to the stadium, reverse ATMs are available onsite to load cash onto a prepaid Visa debit card valid for in-stadium purchases. This service is free of charge to guests. The Visa debit card has no expiration date and can be used anywhere a Visa debit card is accepted. Reverse ATMs are located in MetLife West Hall and sections 118, 128, 149, 220a, 245, 322,  and 347.

Catering is provided by Delaware North Sportservice.  This includes the parking lots and all areas of the stadium. Catered events on the Sports Complex must be services by Delaware North Sportservice exclusively.

Mobile charging kiosks are conveniently located throughout the stadium. Locate a mobile charging kiosk and scan the QR code to rent a portable charger and take it with you on the go. Return to any kiosk when finished. Kiosks are located outside the stadium gates at all bag check trailers, on the Plaza Level in the East & West VIP Lobbies, on the 200 Concourse at Sections 227 & 249 and the Miller Lite MVP Club & Corona Beach Club elevator lobbies, and in the Ticketmaster Suite concourses at both the East & West Concierge Desks (levels 3, 5, 6).

Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult. Occasionally, for select non-NFL events, another policy may be in place.

All integral game information is captioned on the ribbon board below the Moody's and HCLTech video screens. Captioning is also available on all televisions mounted on the section signs on the concourses. Game description is also available through the Assistive Listening System or FM broadcast.
 

During all major sporting events, including all NFL games, guests may also click here to stream the captions live to their mobile devices using the stadium free WiFi.  For those guests preferring not to use their own devices, tablets are available to check out for use from any Guest Services Booth or Concierge Desk.  For any other event, guests may request this service in advance by contacting the stadium to request this captioning service at least one week prior to the event.

Computers or tablets (i.e. iPads) are permitted if they are smaller than 12”x12”x12” in size and can be powered on during the security screening if requested, and are not in a case.

MetLife Stadium provides a wide variety of food options, including Gluten Free and Vegan, through our caterer Delaware North Sportservice. Please visit Dining Options for detailed menus and locations.

Concierge desks are located in all Club and Suite areas to assist guests with their needs. For guests needing similar assistance in the general seating bowl, please visit the nearest Guest Services Booth.

MetLife Stadium Parking Toll Plazas and Ticket Office MasterCard, Visa, American Express and Discover credit/debit cards with embedded microchips. MetLife Stadium Parking Toll Plazas and Ticket Office will no longer accept "swiped" credit/debit card transactions. Concessions stands and retail stores at MetLife Stadium accept MasterCard, Visa, American Express and Discover credit/debit cards, Apple Pay, Google Pay and Tap to Pay.

During NFL games, Designated Driver kiosks can be found on the Plaza Level inside of the HCLTech, Verizon, MetLife and Moody's Gates. Guests may also sign up for the program at any Guest Services Booth through the end of the first quarter. Guests seated in the suites or the Miller Lite MVP Club and Corona Beach Club may sign up at any Concierge Desk. This program is sponsored by Anheuser-Busch in partnership with Delaware North Companies – Sportservice and the HERO campaign to encourage our guests to drink responsibly while attending an event at the Stadium.

MetLife Stadium is located in East Rutherford, NJ, 8 miles west of midtown Manhattan. The Stadium is easily accessible by car and bordered by major roadways including the NJ Turnpike and Route 3.

Airports:
The closest airport is Newark Liberty International. MetLife Stadium is 10 miles north of Newark Liberty via the NJ Turnpike. LaGuardia Airport is 21 miles to the east of the Stadium and John F. Kenney International Airport is 31 miles southeast of the Stadium.

Address:

MetLife Stadium
1 MetLife Stadium Drive
East Rutherford, NJ 07073

Turn-By-Turn Directions:

Google Maps

Waze

The MetLife Stadium Guest Code of Conduct prohibits guests from detracting from another guest’s enjoyment of the event through disturbances in the stands. Please be attentive to potential issues and bring them to the attention of the nearest event team member and any Guest Services Booth.  Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by calling 201-559-1515 or texting "Alert MLS" to 848261 (message and data rates may apply) SMS Terms & Conditions. Stadium personnel will respond quickly and accordingly.

Drones, model aircraft, kites, and any other remote controlled or tethered flying objects are not permitted on the Sports Complex property or inside MetLife Stadium.

The designated area for all drop offs and pickups is between parking lots D + E. There is curb space along the roadway that provides a safe area for drop-offs and pick-ups. For additional information visit Event Parking.

Elevators for guests with disabilities are available in MetLife Stadium at the HCLTech, Verizon, and Moody's corners of the stadium. There are also elevators at both premium seating entrances located on the east and west sides of the stadium to access the Miller Lite MVP Club and Corona Beach Club and the suites.

If you see any kind of emergency, please remain calm and report as much information as possible to the nearest event team member. The event team is well trained in emergency procedures. In the event of an emergency, please follow the instructions of our team and any announcements broadcast over the public address system. Watch our Evacuation Video

Thank you for your interest in employment at MetLife Stadium. Information regarding available opportunities can be found at the links below.

Public escalators are located at the Bud Light, HCLTech, Verizon, MetLife, and Moody's entrances.

MetLife Stadium has a policy of no exchanges or refunds for tickets to all events.

Family Restrooms are located in the following areas:

General Seating Bowl
Plaza Level: MetLife West Hall near sections 134 and 143
100 Concourse: near sections 104, 108, 118, 123, 128, and 149
200 Concourse: near sections 207a, 220a, 232a, and 245a
300 Concourse: near sections 318, 333, and 345

Suite Levels
Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74
Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85
Suite Level 6: Outside suites 6-03, 6-37 and 6-53
Miller Lite MVP Club: 244
Corona Beach Club: 208

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.

From time to time, the use of pyrotechnics may be part of events presented at the stadium. The use of fireworks by guests is strictly prohibited at MetLife Stadium and in the parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection from the Stadium or Complex without refund, possible loss of season tickets/PSLs and may also be in violation of municipal law resulting in possible arrest and prosecution.

The MetLife Stadium Medical team is comprised of trained doctors, nurses and EMTs who are on-site to provide basic and emergency medical services for our guests. The First Aid rooms are located near Sections 103, 128, 301 and 326, on the Service Level in the Bud Light corner and additional response teams are located throughout the Stadium. The Medical Team is also able to assist guests with basic over-the-counter medical needs such as aspirin and band-aids.

Officially recognized national flags representing the countries competing and the official American flag are only permitted at international soccer games. Flags must be no larger than 3’ x 5’ without poles and may not obstruct the views of any guests or cover any Stadium signage. Larger flags displayed in supporter sections must be approved in advance by Stadium management. Flags of any size are prohibited at all other events including NFL games.

The NFL utilizes flexible scheduling for games during Weeks 5-17. These games are eligible to be moved into different time slots. Season ticket holders will be notified of any changes via an e-mails from the teams. Game time changes will also be posted on the team and Stadium websites.

For most events, including NFL games, the gates to the stadium will open two hours prior to the event. Please visit the specific event detail page to confirm gate opening times..

Ticketmaster-issued gift cards are not accepted at MetLife Stadium.  MetLife Stadium Gift Cards are accepted at any concession stand or retail location. New York Jets Game Day Gift Cards are accepted on Jets game days and during other non-NFL events. For more information, please call 201-559-1629.

The team at MetLife Stadium places a strong focus on making operational choices to protect the environment including the use of recycled materials during construction, in-house composting, recycling, energy savings, and installation of a solar ring. For more information, guests may visit Sustainability.

Group Sales are available for select events at MetLife Stadium. To reach the Group Sales Office please call 201-559-1600 (Monday - Friday, 11am - 5pm) or email [email protected].
 

Group Sales Events currently on sale:
 

Check back soon!
 

NFL Group Sales information:

New York Jets Group Tickets

New York Giants Group Tickets

The team at MetLife Stadium is committed to providing a memorable event day experience for all guests. With that goal in mind, we have developed a Guest Code of Conduct which all guests are expected to follow. MetLife Stadium, the Giants, Jets and our promoters ask the guests to assist in creating an enjoyable and safe environment by:
 

• Respecting each other as well as our team members
• Consuming alcoholic beverages in a responsible manner
• Refraining from fighting, throwing items or using foul/abusive language or gestures
• Not displaying indecent messages/language in any form on any printed material, including but not limited to, clothing, hats, flags, signs, banners, etc.
• Not creating a disruption to the progress of the event by their actions
• Showing their ticket when requested and only sitting in their ticketed seat
• Following instructions from team members regarding stadium policies and emergency procedures
• Allowing each other to be free to support their team or entertainer while remaining respectful and courteous to their fellow patrons, officials, opposing team fans and players
• Keeping MetLife Stadium SMOKE-FREE
   

Stadium team members have been trained and instructed to take necessary actions to ensure the above expectations are enforced. Guests are encouraged to report any inappropriate behavior to the nearest Guest or Safety Services Representative, any Guest Services Booth or through our text messaging service. Text "Alert MLS" to 848261. Message and data rates may apply. SMS Terms & Conditions
 

Guests who choose not to follow the Guest Code of Conduct will be subject to ejection, possible arrest and loss of PSL.  Those who are ejected for a violation of the Code of Conduct or a stadium policy are prohibited from returning to MetLife Stadium.  If they wish to return to MetLife Stadium to attend any future event(s), they must make the request in writing.  For information on mailing these requests, please contact us via this link.  Those who return to MetLife Stadium property without receiving prior written authorization from the Stadium will have a criminal complaint signed against them for violation of N.J.S. 2C:18-3b – “Defiant Trespasser”.
 

Take pride in your stadium and enjoy the event!

In the interest of player and guest safety, MetLife Stadium maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from MetLife Stadium, possible arrest and/or loss of season tickets/PSL.

Please click here to review our Guest Policies, including Alcohol Policy, Carry-In Policy (Permitted & Prohibited Items) and Guest Code of Conduct.

There are eight permanent and seven portable Guest Services Booth locations throughout MetLife Stadium.  Portable booths are located outside and inside the Verizon and Moody's Gates, and inside the HCLTech and MetLife Gates.  Permanent booths can be found near sections 124, 149, 227, 249, 303, 324, 328 and 349.  The Guest Services Representatives have been trained to handle guests’ questions, comments and concerns.

The team members in these booths are also able to provide assistance with the following items:

• Fulfilling any special need or request from any guest
• Stadium Maps, policy details, etc.
• Identification bracelets
• Lost and found
• Lost children/parents
• Seating and assistance arrangements for guests with disabilities (including Assistive Listening Devices) and all other re-seating requests
• Translators

MetLife Stadium is the nation's preeminent destination for sports and entertainment. Not only is it the home of the New York Jets and the New York Giants, but it can also serve as the home of your next private event! From our dedicated event specialists, to our in-house catering team, your event will receive the attention and service that only a world class facility can provide.
 

From fireside lounges, to field level club spaces, to crossing the same goal line as your NFL Idols, MetLife Stadium is the perfect venue to impress at your next special event. Just minutes from New York City, come see for yourself what makes MetLife Stadium experts in the field of celebrations.
 

WE SPECIALIZE IN:

Please visit the official website of the Meadowlands Liberty Convention and Tourism Bureau at www.stayinthemeadowlands.com. For assistance while at an event, please visit the nearest Guest Services Booth for assistance.

MetLife Stadium provides I.D. bracelets to children identifying their seat location to assist in reuniting them with their parents/guardians in the event they becomes separated.  Guests interested in this service may visit any Guest Services Booth.

The New York Football Giants Legacy Club presented by Hackensack Meridian Health, located behind Section 143, is an interactive museum open to all guests from gate opening through halftime during NY Giants home games.

If you find an item while attending a game, please give it to any event team member or drop it off at any Guest Services Booth. Guests looking to claim or report lost items during an event should visit any Guest Services Booth. Guests inquiring about lost items at previous events should contact the Guest Services Hotline at 201-559-1515 or via email at [email protected]. Items lost at prior events are held in a locked storage area for 30 days and are then either disposed of or donated to an appropriate charitable organization.

Lost children and parents can be reunited by contacting any event team member or the nearest Guest Services Booth.

Parents who would like to participate in the free kids’ ID bracelet program which helps in reuniting lost children should visit the nearest Guest Services Booth. Please see" Identification Bracelets" 

Please see “First Aid.”

There are numerous retail locations and kiosks located throughout MetLife Stadium. Fixed and portable stores may be found next to MetLife West Hall, the East Hall and near Sections 103, 109, 117, 124, 128, 133, 144, 149, 201, 217, 226, 235, 301, 316, 321, 326, 336, 345, and outside the MetLife, Verizon, and Moody's Gates.

Tickets to all events at MetLife Stadium will be accessible via mobile device only. Fans can access and manage mobile tickets via the Ticketmaster App, which is available in the App Store and Google Play.

How To Display Mobile Tickets On Your Phone:
 

• Download the Ticketmaster App
• Find your mobile tickets in “My Events,” and transfer a ticket to each person in your party
• Everyone should add their ticket to their phone’s wallet before approaching the entry gate
• Display your mobile ticket at entry and you’re in!
   

Helpful Tips:
 

• Your ticket must be displayed on your phone to enter the event
• Tickets will not be emailed / available to print
• Please have your mobile ticket downloaded to your wallet before you enter the security line

For the comfort of the guests around them and to maintain the integrity of the events, guests coming to MetLife Stadium are asked to refrain from bringing any type of noisemaker or musical instrument into the stadium. This includes air horns, vuvuzelas and any type of whistle.

MetLife Stadium has several accommodations for nursing mothers. A nursing station is located outside of section 143/142 on the plaza level. Please see a nearby Guest Services Team Member for access. Additionally, there are Mamava nursing pods in the HCLTech Gate elevator lobby on the 200 concourse, near section 249a/250a, and near section 117/118. All locations are accessible by key code access, obtained from any Guest Services Team Member.

The MetLife Sports Complex has approximately 27,500 parking spaces in total on both the east and west sides of the Complex. Parking prices will vary by event. Parking fees may be paid via cash, credit card or pre-paid permit. For NFL game parking information, visit NFL Parking. For all other event parking information visit Event Parking.

Please click here for a list of items that may be carried into MetLife Stadium.

MetLife Stadium can serve as the home of your next private event! From our dedicated event specialists, to our in-house catering team, your event will receive the attention and service that only a world class facility can provide. Click here to learn more!

Please click here for a list of items that may not be carried into MetLife Stadium.

Please be attentive of PA announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the PA system and on the video boards.

NJ TRANSIT Rail and Coach USA Bus provide public transportation to MetLife Stadium. Click here for more information.

Guests may bring a small portable radio as long as they listen to the device with an earpiece and do not disturb other guests sitting nearby.  They may be asked to power on the device during the security screening process.

There are two ramps in the stadium which access all levels of the Stadium. They may be found in either end-zone.

MetLife Stadium has a no re-entry policy for most Stadium events, including New York Football Giants games. During New York Jets games, guest may re-enter up to one hour prior to kickoff. For other select events, adjustments to this policy may be in place. Please see the nearest gate event team member for more information.
 

Guests in the Miller Lite MVP Club and Corona Beach Club may leave and re-enter their ticketed locations only when the individual’s ticket is scanned. Suite guests must also obtain a pass to return to the suite floors when visiting the general seating areas. All premium seating guests must present their tickets when re-entering the club or suite level.

The EPA has certified MetLife Stadium as the “greenest” NFL stadium. MetLife Stadium encourages all guests to reduce, reuse and recycle. The recycling program at MetLife Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Stadium concourses and in all premium areas. Please check the signage on the recycling containers to help our guests in recycling the proper items such as plastic, glass and aluminum.  In addition, MetLife Stadium has a robust Parking Lot Recycling Program.  Our tailgate patrol hands out blue bags in the parking lots for fans to deposit their recyclable materials.  While fans are enjoying the event, our team collects the bags, leaving the parking lots clear before fans exit the Stadium.  Please help keep MetLife Stadium beautiful and protect our future!

Numerous restrooms are located throughout the facility all of which are accessible for our guests with disabilities.
 

Guests at MetLife Stadium may use the restroom that corresponds to their gender identity and/or expression.  Should any guest prefer privacy or a non-gender specified restroom, they may use one of the Family Restrooms (single-stall) located throughout the stadium.  Guests Services representatives and Security are posted throughout the stadium to help any guests requiring  assistance.
 

Family Restrooms are located in the following areas:

General Seating Bowl
Plaza Level: MetLife West Hall near sections 134 and 143
100 Concourse: near sections 104, 108, 118, 123, 128, and 149
200 Concourse: near sections 207a, 220a, 232a, and 245a
300 Concourse: near sections 318, 333, and 345
 

Suite Levels
Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74
Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85
Suite Level 6: Outside suites 6-03, 6-37 and 6-53
Miller Lite MVP Club: 244
Corona Beach Club: 208
 

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.

MetLife Stadium is now a cash-free venue for all concession and retail locations. Cash is not accepted at concession stands or retail locations. For guests who bring cash to the stadium, reverse ATMs are available onsite to load cash onto a prepaid Visa debit card valid for in-stadium purchases. This service is free of charge to guests. The Visa debit card has no expiration date and can be used anywhere a Visa debit card is accepted. Reverse ATMs are located in MetLife West Hall and sections 118, 128, 149, 220a, 245, 322, and 347.

A designated Rideshare Zone is located in Lot E off of West Peripheral Road, right outside of the Verizon Gate. When you request a ride from a rideshare service such as Lyft or Uber at MetLife Stadium, your pickup location will default to a pin in the pickup zone. Once you place your request, head to the Rideshare Zone in Lot E and look out for a call or text from your driver to let you know which row they are parked in. Be advised that rideshare surge pricing is often in effect after the game and larger crowds will result in longer than usual wait times (potentially over an hour wait) for a car to arrive and considerably higher prices than what you paid coming to the Stadium. You may want to consider using mass transit, especially if you are traveling to NYC. Please make sure your phone is charged and ready to go if you’re planning to use one of these services!

Guests are at their own risk with respect to the dangers incidental to football games and other events whether occurring prior to, during, or after the actual game or event. MetLife Stadium, the teams and our promoters are not responsible for lost, stolen or damaged property.

Scalping is defined as the resale of tickets for more than 20% over face value or $3 over face value, whichever is greater. Scalping of tickets is not permitted on MetLife Sports Complex or the roadways that service the property. Please report any potential scalping activity to the nearest Safety Services Representative or New Jersey State Police.

To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Safety Services Representatives which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted.
 

By presenting your ticket or credential to Safety Services Representatives, you consent to such inspections and waive any and all related claims that you might have against MetLife Stadium, the teams and promoters. Alcohol, weapons, or any items the Safety Services Representatives deem dangerous will be confiscated.  Illegal items will be turned over to the New Jersey State Police and may result in arrest and prosecution.

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones brought to you by Bose, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium. For further information or assistance, please contact our Guest Services Department at (201) 559-1515.

In accordance with New Jersey State law, MetLife Stadium is SMOKE-FREE. Smoking is permitted along the fence line on the Plaza Level. Guests may not smoke in the East Hall or MetLife West Hall area or on/near the base of the stairways, ramps or escalators.  Guests smoking electronic cigarettes are asked to adhere to the same policy.

Guests should be aware that the distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on the MetLife Sports Complex, in MetLife Stadium and within its parking lots without the explicit written permission of the event presenter, the teams or the team at MetLife Stadium. This includes any exchange of money while on the complex including the solicitation for donations to charities, teams or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on the MetLife Sports Complex property will be subject to ejection or, as necessary, arrest.

There are 10 stairways in the Stadium, 5 on the East Side and 5 on the West Side. Please note that the stairways in the corners of the building will access all levels of the stadium. There is NO SMOKING permitted on any stairway.

Strollers are not permitted into the stadium. Strollers should be left in cars or checked in at the bag check facility for a $5 fee per stroller.

MetLife Stadium suites offer the ultimate entertainment experience! With the exceptional sightlines, impeccable surroundings and first class amenities, no other environment provides a more impressive venue for entertaining.
 

Now is the time to host your guests in the privacy of your own suite!
 

MetLife Stadium private suites offer year round excitement: NFL football, world class performers, college football, international soccer and a variety of other large-scale events. Whether it’s an afternoon with business associates or an evening with family and friends, MetLife Stadium suites serve as the ideal entertainment tool with a wide array of the area’s best events, suiting all of your guests needs.
 

Located on four separate levels, the David Rockwell-designed suites range in size from 12-30 guests and combine the convenience of personalized service with premium amenities such as:
 

• VIP parking
• Private Suite holder entrance and lobby
• Private suite level washrooms
• Multiple flat-panel HD televisions in each suite
• Wet bar and refrigerator
   

Don’t miss your chance to enjoy this year’s most exciting events from the best seats in the house!
 

For more information and to reserve your private suite today contact us:
 

• Jets Suites
• Giants Suites
• Non-NFL Events

Tailgating is permitted at MetLife Stadium. Please click here for detailed information.

Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by texting "Alert MLS" to 848261. Message and data rates may apply. SMS Terms & Conditions Stadium personnel will respond quickly and accordingly.

The MetLife Stadium Ticket Office is open Monday through Friday from 11am to 5pm on non-event days. It is located in the West VIP Lobby and is accessible through the MetLife Gate (park in Lots F or G). For more information click here. To purchase tickets online visit Ticketmaster.

Visit Stadium Tours for more information about public and private tours of MetLife Stadium along with dates, times and pricing information.

A limited number of translators are available on an event day. Interested guests should inquire at the nearest Guest Services Booth.

A TTY telephone is also available in the Guest Services Booth located in Section 149.

For safety and line-of-sight reasons, umbrellas are not allowed in MetLife Stadium. Please leave umbrellas in your car or check them at the Bag Check Facility prior to entering the stadium.

MetLife Stadium welcomes guests of all ages. It is recommended that an adult should accompany minors under the age of 18. Each parent/guardian should evaluate their child individually and determine whether it is appropriate for them to attend a game or event at MetLife Stadium unsupervised or under the supervision of a peer. It is each parent/guardian’s responsibility to make this determination before allowing their child to attend a game or event unsupervised or under the supervision of a minor

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any event conducted in the park unless expressly authorized by MetLife Stadium, New York Football Giants, New York Jets, the National Football League or the promoters of non-NFL events.

Guests are not able to place messages on the video display boards during events at MetLife Stadium.

NFL and promoter policies prohibit the recording of any live event at MetLife Stadium. Any guest found to be recording any part of an event may be subject to ejection or arrest.

Fans of the visiting teams are guests as well.  Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets/PSLs or possible arrest.

Water fountains are conveniently located throughout the stadium on each level outside each set of restrooms. All fountains are accessible to guests with disabilities.
 

100

101-102, 107-108, 117-118, 126-128, 133-134 (Plaza Level), 143-144 (Plaza Level)
 

200

201-249 near women’s restroom, 204-205 near men’s restroom, 224-225 near women’s restroom, 228-229 near men’s restroom
 

300

303-304, 309-310, 314-315, 317-318, 323-324, 328-329, 334-335, 340-341, 343-344, 348-349

Weather delays for NFL events are unusual.  Lightning, strong winds, and heavy snowfall may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to the instructions of the stadium team members.  We encourage all guests attending events at MetLife Stadium to follow us on our Social Media accounts for announcements concerning weather delays.

MetLife Stadium has a free WiFi Network for our guests:     #MetLifeStadium_Free_Wifi

The New York Jets, New York Giants and MetLife Stadium staff would like to welcome members of our disabled community to MetLife Stadium.
 

It is our hope that this information, which explains our services, programs and policies, will make your visit to our stadium a truly enjoyable and memorable experience.
 

The Giants, Jets and Stadium personnel thank you for your support.
 

• Accessibility Assistants
• Assistive Listening System
• Closed Captioning
• Concession Stands
• Elevators
• Emergencies
• Guest Services
• Guest Policies
• Hearing Loop Locations
• Interpreting Services
• Parking/Drop-Off
• Ramps & Escalators
• Restrooms
• Sensory Inclusion
• Service Animals
• Stadium Seating Chart
• Telephones
• Ticket Information
• Wheelchair & Companion Seating
• Comments, Questions, Suggestions

Accessibility Assistants

Guests with limited mobility who would like assistance may request transportation to their seat from the gates via a wheelchair from an Accessibility Assistant. This service may be requested from any team member located at the gates.
 

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Assistive Listening System

MetLife Stadium offers an Assistive Listening service through ListenWIFI which is accessible through your mobile phone.
 

Instructions for using the ListenWIFI APP to stream sound to your personal device:
 

1. Download the app “ListenWIFI” to a mobile device.
2. Connect to Wi-Fi
3. Open the app, select the box in the lower left-hand corner to type the IP address: 10.210.240.40
4. Once processed, there are 5 different streaming options to choose from, select your listening preferences and enjoy!
    

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Closed Captioning

All integral game information is captioned on the ribbon board below the Moody's and HCLTech video screens. Captioning is also available on all televisions mounted on the section signs on the concourses.
 

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Concession Stands

Every concession stand and bar is accessible to guests with disabilities. Guests may request additional assistance from the nearest team member at any food service locations.
 

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Elevators

Elevators for guests with disabilities are available in MetLife Stadium at the HCLTech, Verizon and Moody's entrances. Elevators are also available at the premium seating entrances which are located on the east and west sides of the Stadium.
 

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Emergencies

MetLife Stadium team members have been trained in emergency preparedness including evacuation procedures for all guests.
 

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Guest Policies

All guests of MetLife Stadium are required to adhere to our Guest Policies and our Stadium Bag Policy.
 

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Guest Services

MetLife Stadium Guest Services Booths are located on the 100 Concourse near Sections 124 and 149, on the 200 Concourse near Sections 227 and 249 and on the 300 Concourse near Sections 303, 324, 328 and 349. The team members at the Guest Services Booths inside the Stadium can provide directions for downloading an assisted listening app, dispense a closed captioning link and assist in re-seating guests with disabilities. The team members at all of the Guest Services Booths are trained in assisting guests with special requests.
 

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Hearing Loop Locations

Guests can find hearing loop locations in the following areas:
 

• Moody's Ticket Window 2
• Moody's Ticket Window 3
• MetLife South Ticket Window
• Verizon Ticket Window 3
• HCLTech Ticket Window 3
• Box Office Ticket Trailer
• Box Office Ticket Window (inside MetLife Stadium)
• Flagship Store
• Permanent Concession Stands (Thumanns Franks):
  • Near Sections 104, 123, 133, 143
  • Near Sections 205a, 217, 223, 236
  • Near Sections 309, 335, 342
• Guest Service Booths:
  • Near Section 124
  • Near Section 249
  • Near Section 328
     

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Interpreting Services

Guests requiring interpreting services for concerts are asked to contact the Guest Services Hotline (201-559-1515) no later than three weeks after the event tickets sales begin.
 

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Parking/Drop-Off

Accessible parking is available in Lots E, F and G with a parking pass and a valid DMV issued Vehicle License Plate and/or Placard for Persons with a Disability. The dedicated drop-off area for guests with disabilities is in Lot C, which is located between the Verizon Gate and the HCL Tech Gate.  Traffic and Parking team members will direct guests to Lot C from all stadium roadway access points.
 

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Ramps & Escalators

Code compliant public ramps are available in MetLife Stadium. These ramps are located at the north and south end-zones. Public escalators are located at the Bud Light, HCLTech, Verizon, MetLife and Moody's entrances.
 

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Restrooms

All public restrooms are accessible to our patrons with disabilities. Family or Companion restrooms are also located on every level in the Stadium.
 

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Sensory Inclusion

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones brought to you by Bose, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium. For further information or assistance, please contact our Guest Services Department at (201) 559-1515.
 

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Service Animals

Animals are not permitted in MetLife Stadium except for service animals and service animals in training. A service animal means any dog or miniature horse that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Your service dog or miniature horse must remain on its leash for the duration of your visit at MetLife Stadium. Service animals do not include emotional support animals.
 

If you have special seating needs to accommodate your service dog comfortably, please contact Guest Services at [email protected] or by calling (201) 559-1515.
 

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Telephones

A TTY telephone is available in the Guest Services Booth located near Section 149.
 

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Ticket Information

Subject to availability, guests may visit Ticketmaster online at www.ticketmaster.com or by calling 800-877-7575 to purchase accessible seating. Additional questions surrounding accessible seating locations and services can be answered by calling the MetLife Stadium Guest Services Hotline at 201-559-1515.

If a guest knows in advance that they will need to exchange fixed seating for accessible seating, they should contact the MetLife Stadium Guest Services Hotline at 201-559-1515 prior to the event to explore their options. If a guest with a disability arrives at the Stadium and needs to be re-seated into accessible seating, please visit the nearest Guest Services Booth or Concierge Desk to determine if accessible seating is available. All event day re-seating options are available on a first come first serve basis through the provided inventory.
 

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Wheelchair & Companion Seating

MetLife Stadium has wheelchair/low mobility and companion seating on all levels. For exact wheelchair locations, please view our stadium map here while utilizing the map key. Guests are advised that Stadium management reserves the right to take the appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. Any guest presenting a ticket for one of these sections will be seated in the appropriate location without being asked any additional questions.
 

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Comments, Questions, Suggestions

Meeting the needs of our guests with disabilities in MetLife Stadium is a never-ending commitment. We welcome your comments, questions and/or suggestions:
 

MetLife Stadium Company
Attn: Guest Services Department
One MetLife Stadium Drive
East Rutherford, NJ 07073
 

EMAIL: [email protected]
VOICE: 201-559-1515
TDD/TTY: via RELAY OPERATOR at 866-410-5787
 

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Ticketmaster will-call is available at any open ticket window. Guests who are picking up tickets at will-call will need picture ID, their confirmation number and the credit card with which the tickets were purchased in order to pick up the tickets.  For select events, specialty will-call may vary. Please see the nearest team member for details.

MetLife Stadium, the Giants and Jets reserve the right to revoke the season tickets and Personal Seat License of those individuals whose conduct is determined inappropriate as defined by the Guest Code of Conduct or who violate the law. Please be aware that the season ticket holder is accountable for the conduct of his or her guest.