A-Z guide

Accessible parking is available in Lots E, F and G with an event parking pass and a valid DMV issued Vehicle License Plate and/or Placard for Persons with a Disability. The dedicated drop-off area for guests with disabilities is in Lot C, which is located between the Verizon Gate and the HCL Tech Gate.  Traffic and Parking team members will direct guests to Lot C from all stadium roadway access points.

Please visit our Parking section for additional information.

MetLife Stadium is ADA compliant and features accessible seating on all levels as well as accessible parking, restrooms and concessions stands. Please visit our Accessible Services section for more information.

MetLife Stadium Company strives to present a safe, pleasant and family-friendly environment for every guest who visits the Stadium. To achieve this goal, the following policies have been established to promote the responsible use of alcohol.

• Any guest who appears to be 40 years of age or younger will be required to provide appropriate proof of age with a one the following forms of identification:
  • Valid United States Driver’s License
  • Any valid US State or Federal Government issued ID
  • Any Valid US Passport and/or Passport Card
  • U.S. Military ID
  • Valid Foreign Passport with a completed NJABC Age Representation Form

• International guests looking to purchase alcohol must present a valid passport in order to complete a transaction as part of New Jersey State Law. MetLife Stadium cannot accept a driver's license from another country to establish proof of age. Please note, guests with a valid passport may also be subject to an additional age verification to complete a transaction.

Please visit our Guest Policies section for additional rules and information.

All brochures and schedules are available in large print and on computer disk from the Guest Services Booths.

Animals, with the exception of registered service animals, are NOT permitted into the Stadium.

Away Games (NFL)

Tickets for Giants or Jets games played on the road are not sold at MetLife Stadium. For more information visit our Tickets & Group Sales section.

Baby Changing stations are located in select restrooms located throughout the stadium. Please see Guest Amenities for locations.

All guests will be subject to a search of their person and possessions prior to entering the Stadium. In accordance with NFL Best Practices and MetLife Stadium security guidelines, all permissible bags per the policy of the event will be permitted into the Stadium after a thorough inspection by a Safety Services Representative.  Visit the Guest Policies section for more information.

​Banners / Signs

Banners and/or signs are not permitted to be carried into the Stadium. During select events, this policy may be amended. Please call our Guest Services Hotline at 201-559-1515 for more information.

Binoculars (not in case) are permitted to be carried into the Stadium. 

Bottles and cans of any type, excluding a factory sealed plastic bottle of water or soft drink 20 oz or less in size, are prohibited from being brought into the Stadium. Any guest deliberately concealing alcohol which is found during the security screening process may be prohibited from entering the Stadium. Any guest found to be consuming from or in possession of a prohibited container inside of the Stadium may be subject to ejection.

If a guest has a special need that requires a specific type of drink, please see the nearest gate supervisor.

Bus parking is located in Lot L. Guests who attend an event on a chartered bus should exit from the MetLife or Pepsi Gates.

Still-photography cameras are permitted as long as the lens is 6" or less in length and the camera is not contained in a case. 

Tripods, monopods, "selfie sticks" and cameras with a lens longer than 6" (detachable or non-detachable) will NOT be permitted into stadium.

Video cameras and video recording of events with other devices at MetLife Stadium are prohibited.

MetLife Stadium provides basic car and towing assistance in all of the parking lots. This service includes: towing, battery charging and jump-starts, flat tire assistance and locked-in keys. Guests in need of this service should contact a parking lot team member for help, call the Guest Services Hotline at 201-559-1515 or text "Alert MLS" to 848261. Message and data rates may apply. SMS Terms & Conditions

Pleasea visit our Guest Policies section for the most up-to-date list of items that are permitted to be brought into MetLife Stadium, as well as a list of prohibited items.  All permitted items will be subject to inspection upon entry.

MetLife Stadium is now a cash-free venue for all concession and retail locations. Cash is not accepted at concession stands or retail locations. Visa is the preferred form of payment at MetLife Stadium. Pay with a debit or credit card (Visa, Mastercard, American Express, Discover) using tap to pay, chip or swipe, or mobile payment, including Apple Pay and Google Pay. For guests who bring cash to the stadium, reverse ATMs are available onsite to load cash onto a prepaid Visa debit card valid for in-stadium purchases. This service is free of charge to guests. The Visa debit card has no expiration date and can be used anywhere a Visa debit card is accepted. Reverse ATMs are located in MetLife West Hall and sections 117, 128, 149, 220a, 245a, 304, 322, 334 and 347.

Catering is provided by Delaware North Sportservice.  This includes the parking lots and all areas of the stadium. Catered events on the Sports Complex must be services by Delaware North Sportservice exclusively.

Cell phone charging kiosks are conveniently located throughout the stadium for mobile devices in need of a boost. Locate a mobile charging kiosk and scan the QR code to rent a portable charger and take it with you on the go. Return to any kiosk when finished.

Kiosks are located outside the stadium gates at all bag check trailers, on the Plaza Level in the East & West VIP Lobbies, on the 200 Concourse at Sections 227 & 249 and the West Mezzanine Club & Corona Beach Club elevator lobbies, and in the Ticketmaster Suite concourses at both the East & West Concierge Desks (levels 3, 5, 6).

Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult. Occasionally, for select non-NFL events, another policy may be in place. 

 

Closed Captioning

All integral game information is captioned on the ribbon board below the Pepsi and HCLTech video screens. Captioning is also available on all televisions mounted on the section signs on the concourses. Game description is also available through the Assistive Listening System or FM broadcast.

During all Major Sporting Events, including all NFL games, guests may also visit http://www.streamtext.net/player?event=MetLife to stream the captions live to their mobile devices using the stadium free WiFi.  For those guests preferring not to use their own devices, tablets are available to check out for use from any Guest Services Booth or Concierge Desk.  For any other event, guests may request this service in advance by contacting the stadium to request this captioning service at least one week prior to the event.

Computers or tablets (i.e. iPads) are permitted if they are smaller than 12”x12”x12” in size and can be powered on during the security screening if requested, and are not in a case. 

Concessions are provided by Delaware North Sportservice. Please see Dining Options for detailed menus, locations and specialy options including Gluten-Free and Vegan.

Concierge Desks are located in all Club and Suite areas to assist guests with their needs.

For guests needing similar assistance in the general seating bowl, please visit the nearest Guest Services Booth.

MetLife Stadium Parking Toll Plazas and Ticket Office accept Visa, MasterCard, American Express and Discover credit/debit cards with embedded microchips. MetLife Stadium Parking Toll Plazas and Ticket Office will no longer accept "swiped" credit/debit card transactions.

Concessions stands and retail stores at MetLife Stadium accept Visa, MasterCard, American Express and Discover credit/debit cards, Apple Pay, Google Pay and Tap to Pay.

MetLife Stadium is a cash-free facility. 

During NFL games, Designated Driver kiosks can be found on the Plaza Level inside of the HCLTech, Verizon, MetLife and Pepsi Gates. Guests may also sign up for the program at any Guest Services Booth through the end of the first quarter. Guests seated in the suites or the West Mezzanine Club and Corona Beach Club may sign up at any Concierge Desk. This program is sponsored by Anheuser-Busch in partnership with Delaware North Companies – Sportservice and the HERO campaign to encourage our guests to drink responsibly while attending an event at the Stadium.

Guests over the age of 21 who pledge not to drink while at the event will earn a free non-alcoholic beverage and are entered to win an assortment of prizes including the chance to win a trip to the Pro Bowl or Super Bowl!

MetLife Stadium is located in East Rutherford, NJ, 8 miles west of midtown Manhattan. The Stadium is easily accessible by car and bordered by major roadways including the NJ Turnpike and Route 3.

Airports:
The closest airport is Newark Liberty International. MetLife Stadium is 10 miles north of Newark Liberty via the NJ Turnpike. LaGuardia Airport is 21 miles to the east of the Stadium and John F. Kenney International Airport is 31 miles southeast of the Stadium.

Address:

MetLife Stadium
1 MetLife Stadium Drive
East Rutherford, NJ 07073

Turn-By-Turn Directions:

Google Maps

Waze

Drones, model aircraft, kites, and any other remote controlled or tethered flying objects are not permitted on the Sports Complex property or inside MetLife Stadium.

The designated area for all drop offs and pickups is between parking lots D + E. There is curb space along the roadway that provides a safe area for drop-offs and pick-ups. There is no charge to access the drop-off / pick-up area.

If a limousine or taxi driver has a pre-paid parking permit the vehicle will be permitted to enter the Sports Complex after paying an additional fee, but will not be permitted to park in striped parking spaces if the vehicle takes up more than one parking space. They will be parked along a curb or in a location that does not block traffic and the driver must remain with the car.

Elevators for guests with disabilities are available in MetLife Stadium at the HCLTech, Verizon, and Pepsi corners of the stadium. There are also elevators at both premium seating entrances located on the east and west sides of the stadium to access the West Mezzanine Club and Corona Beach Club and the suites.

If you see any kind of emergency, please remain calm and report as much information as possible to the nearest event team member. The event team is well trained in emergency procedures. In the event of an emergency, please follow the instructions of our team and any announcements broadcast over the public address system.

Watch our Evacuation Video

Public escalators are located at the Bud Light, HCLTech, Verizon, MetLife, and Pepsi entrances.

MetLife Stadium has a policy of no exchanges or refunds for tickets to all events. 

Family Restrooms are located in the following areas:

General Seating Bowl
Plaza Level: MetLife West Hall near sections 134 and 143
100 Concourse: near sections 104, 108, 118, 123, 128, and 149
200 Concourse: near sections 207a, 220a, 232a, and 245a
300 Concourse: near sections 318, 333, and 345

Suite Levels
Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74
Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85
Suite Level 6: Outside suites 6-03, 6-37 and 6-53
West Mezzanine Club: 244
Corona Beach Club: 208

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.

From time to time, the use of pyrotechnics may be part of events presented at the stadium.

The use of fireworks by guests is strictly prohibited at MetLife Stadium and in the parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection from the Stadium or Complex without refund, possible loss of season tickets/PSLs and may also be in violation of municipal law resulting in possible arrest and prosecution.

The Medical team is made up of trained doctors, nurses and EMTs who are on-site to provide basic and emergency medical services for our guests.

The First Aid rooms are located near Sections 103, 128, 301 and 326, on the Service Level in the Bud Light corner and additional response teams are located throughout the Stadium.

The Medical Team is also able to assist guests with basic over-the-counter medical needs such as aspirin and band-aids.

Official national flags that can reasonably be hand-held by a single person and do not obstruct the view of other guests are permitted in the Stadium (no sticks or poles).

The NFL utilizes flexible scheduling for games during Weeks 5-17. These games are eligible to be moved into different time slots. Season ticket holders will be notified of any changes via an e-mails from the teams. Game time changes will also be posted on the team and Stadium websites.

MetLife Stadium Gift Cards can be purchased by calling 201-559-1629 and are accepted at any concession stand or retail location.  They cannot be used to purchase tickets.

New York Jets Gift Cards are accepted on Jets game days and during other non-NFL events.

Ticketmaster-issued gift cards are not accepted at MetLife Stadium. 

The team at MetLife Stadium places a strong focus on making operational choices to protect the environment including the use of recycled materials during construction, in-house composting, recycling, energy savings, and installation of a solar ring.

For more information, please visit our Sustainability page.

The team at MetLife Stadium is committed to providing a memorable event day experience for all guests. With that goal in mind, we have developed a Guest Code of Conduct which all guests are expected to follow. MetLife Stadium, the Giants, Jets and our promoters ask the guests to assist in creating an enjoyable and safe environment by:

• Respecting each other as well as our team members
• Consuming alcoholic beverages in a responsible manner
• Refraining from fighting, throwing items or using foul/abusive language or gestures
• Not displaying indecent messages on clothing
• Not creating a disruption to the progress of the event by their actions
• Showing their ticket when requested and only sitting in their ticketed seat
• Following instructions from team members regarding stadium policies and emergency procedures
• Allowing each other to be free to support their team or entertainer while remaining respectful and courteous to their fellow patrons, officials, opposing team fans and players
• Keeping MetLife Stadium SMOKE-FREE

Stadium team members have been trained and instructed to take necessary actions to ensure the above expectations are enforced. Guests are encouraged to report any inappropriate behavior to the nearest Guest or Safety Services Representative, any Guest Services Booth or through our text messaging service. Text "Alert MLS" to 848261. Message and data rates may apply. SMS Terms & Conditions

Guests who choose not to follow the Guest Code of Conduct will be subject to ejection, possible arrest and loss of PSL.  Those who are ejected for a violation of the Code of Conduct or a stadium policy are prohibited from returning to MetLife Stadium.  If they wish to return to MetLife Stadium to attend any future event(s), they must make the request in writing.  For information on mailing these requests, please contact us via this link.  Those who return to MetLife Stadium property without receiving prior written authorization from the Stadium will have a criminal complaint signed against them for violation of N.J.S. 2C:18-3b – “Defiant Trespasser”.

Take pride in your stadium and enjoy the event!

In the interest of player and guest safety, MetLife Stadium maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from MetLife Stadium, possible arrest and/or loss of season tickets/PSL.

There are eight permanent and seven portable Guest Services Booth locations throughout MetLife Stadium.  Portable booths are located outside and inside the Verizon and Pepsi Gates, and inside the HCLTech and MetLife Gates.  Permanent booths can be found near sections 124, 149, 227, 249, 303, 324, 328 and 349.  The Guest Services Representatives have been trained to handle guests’ questions, comments and concerns.

The team members in these booths are also able to provide assistance with the following items:

• Fulfilling any special need or request from any guest
• Stadium Maps, policy details, etc.
• Identification bracelets
• Lost and found
• Lost children/parents
• Seating and assistance arrangements for guests with disabilities (including Assistive Listening Devices) and all other re-seating requests
• Translators

MetLife Stadium is the nation's preeminent destination for sports and entertainment. Not only is it the home of the New York Jets and the New York Giants, but it can also serve as the home of your next private event! From our dedicated event specialists, to our in-house catering team, your event will receive the attention and service that only a world class facility can provide. 

From fireside lounges, to field level club spaces, to crossing the same goal line as your NFL Idols, MetLife Stadium is the perfect venue to impress at your next special event. Just minutes from New York City, come see for yourself what makes MetLife Stadium experts in the field of celebrations.

Visit our Private Events section for all the details!

Please visit the official website of the Meadowlands Liberty Convention and Tourism Bureau at www.stayinthemeadowlands.com. For assistance while at an event, please visit the nearest Guest Services Booth for assistance.

MetLife Stadium provides I.D. bracelets to children identifying their seat location to assist in reuniting them with their parents/guardians in the event they becomes separated. Guests interested in this service may visit any Guest Services Booth.

The team at MetLife Stadium reserves the right to deny entry or discontinue service to guests who appears to be impaired. Any impaired guests causing a disturbance in the parking lots, while entering the stadium or during an event may be subject to denied entry, ejection without refund, loss of season tickets and possible arrest and prosecution.

Legacy Club presented by Hackensack Meridian Health.

The New York Football Giants Legacy Club, located behind Section 143, is an interactive museum open to all guests from gate opening through halftime during New York Football Giants home games.

If you find an item while attending a game, please give it to any event team member or drop it off at any Guest Services Booth. Guests looking to claim or report lost items during an event should visit any Guest Services Booth.

Guests inquiring about lost items at previous events should contact the Guest Services Hotline at 201-559-1515 or send an inquiry via our Contact Us form.

Items lost at events are held in a locked storage area for 30 days and are then either disposed of or donated to an appropriate charitable organization.

Lost children and persons can be reunited by contacting any event team member or the nearest Guest Services Booth.

Parents who would like to participate in the free kids’ ID bracelet program which helps in reuniting lost children should visit the nearest Guest Services Booth. Please see Identification Bracelets for more information.

The Medical team is made up of trained doctors, nurses and EMTs who are on-site to provide basic and emergency medical services for our guests.

The First Aid rooms are located near Sections 103, 128, 301 and 326, on the Service Level in the Bud Light corner and additional response teams are located throughout the Stadium.

The Medical Team is also able to assist guests with basic over-the-counter medical needs such as aspirin and band-aids.

There are numerous retail locations and kiosks located throughout MetLife Stadium.

Fixed and portable stores may be found next to MetLife West Hall, the East Hall and near Sections 103, 109, 117, 24, 128, 133, 144, 149, 201, 217, 226, 235, 301, 316, 321, 326, 336, 345, and outside the MetLife, Verizon, and Moody's Gates.

Tickets to all events at MetLife Stadium will be accessible via mobile device only. Fans can access and manage mobile tickets via the Ticketmaster App, which is available in the App Store and Google Play.
 

How To Display Mobile Tickets On Your Phone:

• Find your mobile tickets in “My Events,” and add them to your phone’s wallet
• Transfer tickets directly to everyone else in your party before entering the stadium
• Display your mobile ticket at entry and you’re in!

• Your ticket must be displayed on your phone to enter the event
• Tickets will not be emailed / available to print
• Please have your mobile ticket downloaded before you enter the security line

For the comfort of the guests around them and to maintain the integrity of the events, guests coming to MetLife Stadium are asked to refrain from bringing any type of noisemaker or musical instrument into the stadium. This includes air horns, vuvzelas and any type of whistle.

MetLife Stadium has several accommodations for nursing mothers. A nursing station is located outside of section 143/142 on the plaza level. Please see a nearby Guest Services Team Member for access.

Additionally, there are Mamava nursing pods in the HCLTech Gate elevator lobby on the 200 concourse, near section 249a/250a, and near section 117/118. All locations are accessible by key code access, obtained from any Guest Services Team Member.

Please be attentive of Public Address announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the PA system and on the video boards.

The MetLife Sports Complex has approximately 27,500 parking spaces in total on both the east and west sides of the Complex. Parking prices will vary by event. Parking fees may be paid via cash, credit card or pre-paid permit. 
For NFL game parking information, visit NFL Parking. For all other event parking information visit Event Parking.

Guests are welcome to bring the following items into MetLife Stadium (all items are subject to security screening upon entry):

• Clear bags that are 12" x 6" x 12" or less in size (1 bag per person)
• Small purses/handbags (clutch-type bags) that are 4.5" x 6.5" or less in size (1 per person)
• Hand sanitizer 6 oz. or less in size and disinfecting wipes
• Food of any kind that is contained in a clear plastic bag
• Factory-sealed canned or plastic bottles of water or soft drinks that are 20 oz. or less in size
• Reusable water bottles (both plastic and aluminum). Bottles must be empty upon entry. See Water Fountains for a list of water fountain locations where bottles may be filled.
• Still-photography cameras with a lens that is 6" or less in length not contained in a case
  (size and type of camera may vary by event - please check the event's "Know Before You Go" to confirm)
• Binoculars not contained in a case
• Battery operated clothing, as long as the battery is no larger than an ordinary cell phone (3"x6"x1"). Batteries that do not meet the size requirement will be prohibited. Upon entry to the stadium, batteries must be disconnected from the clothing and placed on the security table.
• Hand-carried jackets, blankets, or other items, which will be patted down or searched
• Small, hand-held USB-charged personal fans
• Small personal electronic devices such as iPad, Kindle or laptop (no bags or cases)
• Official national flags that can reasonably be hand-held by a single person and do not obstruct the view of other guests (no sticks or poles) 

MetLife Stadium is the nation's preeminent destination for sports and entertainment. Not only is it the home of the New York Jets and the New York Giants, but it can also serve as the home of your next private event! From our dedicated event specialists, to our in-house catering team, your event will receive the attention and service that only a world class facility can provide. 

From fireside lounges, to field level club spaces, to crossing the same goal line as your NFL Idols, MetLife Stadium is the perfect venue to impress at your next special event. Just minutes from New York City, come see for yourself what makes MetLife Stadium experts in the field of celebrations.

Please visit our Private Events page for more details and to request a proposal for your upcoming event!

The following items are not permitted to be brought into MetLife Stadium:

• Any type of non-clear bag exceeding 4.5” x 6.5” in size including purses/handbags, camera or binocular cases, backpacks, fanny packs, diaper bags, and briefcases/computer bags
• Seat cushions of any size except those for medical needs
• Glass bottles, coolers of any kind, thermoses or ice chests
• Alcohol of any kind
• Banners and signs of any size (unless otherwise noted on individual event page)
• Flags that are not the official flag of a country, ones that are displayed on a stick or a pole or cannot reasonably be hand-held by a single person (soccer games). No flags of any kind are permitted at NFL games.
• Umbrellas, strollers, laser pointers, and balls of any kind including full-sized footballs
• Drones
• Single purpose video cameras or still-photography cameras with a lens longer than 6"
• Weapons, including firearms, knives and any item that may be used as a projectile or one that is deemed dangerous by Stadium management
• Any animal with the exception of a registered service animal
• Adult sized football helmets with facemasks
• Any other item deemed inappropriate by Stadium management

Guests may bring a small portable radio as long as they listen to the device with an earpiece and do not disturb other guests sitting nearby. They may be asked to power on the device during the security screening process.

There are two ramps in the stadium which access all levels of the Stadium. They may be found in either end-zone.

MetLife Stadium has a no re-entry policy for most Stadium events, including New York Football Giants games. During New York Jets games, guest may re-enter up to one hour prior to kickoff. For other select events, adjustments to this policy may be in place. Please see the nearest gate event team member for more information.

Guests in the West Mezzanine Club and Corona Beach Club may leave and re-enter their ticketed locations only when the individual’s ticket is scanned. Suite guests must also obtain a pass to return to the suite floors when visiting the general seating areas. All premium seating guests must present their tickets when re-entering the club or suite level.

The EPA has certified MetLife Stadium as the “greenest” NFL stadium. MetLife Stadium encourages all guests to reduce, reuse and recycle. The recycling program at MetLife Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Stadium concourses and in all premium areas.

Please check the signage on the recycling containers to help our guests in recycling the proper items such as plastic, glass and aluminum.

In addition, MetLife Stadium has a robust Parking Lot Recycling Program. Our tailgate patrol hands out blue bags in the parking lots for fans to deposit their recyclable materials. While fans are enjoying the event, our team collects the bags, leaving the parking lots clear before fans exit the Stadium. Please help keep MetLife Stadium beautiful and protect our future!

Numerous restrooms are located throughout the facility all of which are accessible for our guests with disabilities. Guests at MetLife Stadium may use the restroom that corresponds to their gender identity and/or expression. Should any guest prefer privacy or a non-gender specified restroom, they may use one of the Family Restrooms (single-stall) located throughout the stadium. Guests Services representatives and Security are posted throughout the stadium to help any guests requiring assistance.

Family Restrooms are located in the following areas:

General Seating Bowl Plaza Level: MetLife West Hall near sections 134 and 143

100 Concourse: near sections 104, 108, 118, 123, 128, and 149

200 Concourse: near sections 207a, 220a, 232a, and 245a

300 Concourse: near sections 318, 333, and 345 

Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74

Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85

Suite Level 6: Outside suites 6-03, 6-37 and 6-53 West Mezzanine Club: 244 Corona Beach Club: 208

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.

MetLife Stadium is now a cash-free venue for all concession and retail locations. Cash is not accepted at concession stands or retail locations. For guests who bring cash to the stadium, reverse ATMs are available onsite to load cash onto a prepaid Visa debit card valid for in-stadium purchases. This service is free of charge to guests. The Visa debit card has no expiration date and can be used anywhere a Visa debit card is accepted.

Reverse ATMs are located in MetLife West Hall and sections 117, 128, 149, 220a, 245a, 304, 322, 334 and 347.

A designated Rideshare Zone is located in Lot E off of West Peripheral Road, right outside of the Verizon Gate. When you request a ride from a rideshare service such as Lyft or Uber at MetLife Stadium, your pickup location will default to a pin in the pickup zone. Once you place your request, head to the Rideshare Zone in Lot E and look out for a call or text from your driver to let you know which row they are parked in.

Be advised that rideshare surge pricing is often in effect after the game and larger crowds will result in longer than usual wait times (potentially over an hour wait) for a car to arrive and considerably higher prices than what you paid coming to the Stadium.

You may want to consider using mass transit, especially if you are travelling back to NYC. Please make sure your phone is charged and ready to go if you’re planning to use one of these services!

Guests are at their own risk with respect to the dangers incidental to football games and other events whether occurring prior to, during, or after the actual game or event. MetLife Stadium, the teams and our promoters are not responsible for lost, stolen or damaged property.

Safety Services Representatives patrol the Stadium parking lots, perform the security screening at the entry gates and are available in teams on all levels of the facility. They are there to assist in providing a safe and enjoyable event environment by enforcing of the Guest Code of Conduct and assisting with unruly fans or impaired guests. You may request their assistance through any event team member, visiting a Guest Services Booths or by texting “MLS” to 78247 with a description of your location and the issue.

Scalping is defined as the resale of tickets for more than 20% over face value or $3 over face value, whichever is greater. Scalping of tickets is not permitted on MetLife Sports Complex or the roadways that service the property. Please report any potential scalping activity to the nearest Safety Services Representative or New Jersey State Police.

Schedules for upcoming events are available at the Guest Services Booths, by calling MetLife Stadium at 201-559-1515 or by emailing the request to [email protected].

To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Safety Services Representatives which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting your ticket or credential to Safety Services Representatives, you consent to such inspections and waive any and all related claims that you might have against MetLife Stadium, the teams and promoters. Alcohol, weapons, or any items the Safety Services Representatives deem dangerous will be confiscated. Illegal items will be turned over to the New Jersey State Police and may result in arrest and prosecution.

Both the New York Football Giants and New York Jets sell season tickets to their events. To acquire ticket information please do the following:

• Visit any Guest Services Booth

• Contact the New York Football Giants at 201-935-8222 or www.giants.com

• Contact the New York Jets at 800-469-JETS (5387) or www.newyorkjets.com

Please see Bag Searches, Safety Services and Search Procedures.

In accordance with current NFL Best Practices for stadium security, all guests will be subject to security screening  prior to entry inside MetLife Stadium, which may include a pat-down screening and inspection of all items brought inside the Stadium.

Please see Cameras.

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones brought to you by Bose, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium. For further information or assistance, please contact our Guest Services Department at (201) 559-1515.

Shuttle buses are provided to Lot P and the surface parking lots/deck located on the east side (Meadowlands Arena) of the MetLife Sports Complex to the stadium.

• Guests parking in Lot P will be dropped-off/picked-up in Lot G (Pepsi Gate) in front of the Meadowlands Racetrack
• Guest parking in the surface lots and in the parking deck near the Arena, will be dropped-off/picked-up in Lot C (HCLTech Gate) near the pedestrian bridge
• Ticket holders who park in these lots can also walk to MetLife Stadium.  They should use the sidewalk from Lot P and the pedestrian bridge from the east side of the Sports Complex.  For their safety, guests should not walk on the Sports Complex roadways, cross Route 120 or cross Route 3.

Signs of any kind are not permitted inside MetLife Stadium except during international soccer events or concerts. Please call our Guest Services Hotline at 201-559-1515 for more information.

In the interest of providing the best event experience for our guests, guests may only stand for the duration of the event if the majority of the section is also standing.

In accordance with New Jersey State law, MetLife Stadium is SMOKE-FREE. Smoking is permitted along the fence line on the Plaza Level. Guests may not smoke in the East Hall or MetLife West Hall area or on/near the base of the stairways, ramps or escalators.  Guests smoking electronic cigarettes are asked to adhere to the same policy.

Social Media
Follow MetLife Stadium on Facebook at facebook.com/metlifestadium, on Twitter @MetLifeStadium, and on Instagram @metlifestadium.

Guests should be aware that the distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on the MetLife Sports Complex, in MetLife Stadium and within its parking lots without the explicit written permission of the event presenter, the teams or the team at MetLife Stadium. This includes any exchange of money while on the complex including the solicitation for donations to charities, teams or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on the MetLife Sports Complex property will be subject to ejection or, as necessary, arrest.

There are numerous retail locations and kiosks located throughout MetLife Stadium. Fixed and portable stores may be found next to MetLife West Hall, the East Hall and near Sections 103, 109, 117, 124, 128, 133, 144, 149, 201, 217, 226, 235, 301, 316, 321, 326, 336, 345, outside the MetLife, HCLTech and Bud Light gates and inside the Pepsi and Verizon gates.

MetLife Stadium is a full-service entertainment facility with versatile spaces that are available to rent year-round and can be tailored to any event. Please visit the nearest Guest Services Booth, email [email protected] or visit Host Your Event for more information.

The team members at MetLife Stadium is made up of a number of different companies who all have the common goal to provide the best stadium experience possible for our guests. All event team members have been trained in guest services and in providing information about the stadium. Please feel free to contact the nearest event team member with any question, comment or concern.

There are 10 stairways in the Stadium. Please note that the stairways in the corners of the building will access all levels of the stadium. There is NO SMOKING permitted on any stairway. EAST SIDE (5): A1 (all levels), A2 (100 Concourse only), A3 (Corona Beach Club and 300 Concourse only), B1 (all levels) and B2 (100 Concourse only) WEST SIDE (5): C1 (all levels) and C2 (100 Concourse only), D1 (all levels), D2 (100 Concourse only) and D3 (West Mezzanine Club and 300 Concourse only)

For sporting events, please refrain from standing for extended periods of time if the rest of the section is not standing. This behavior detracts from the enjoyment of fellow guests who are also enjoying the event. Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guests are sitting is not permitted.

Strollers are not permitted into the stadium. Strollers should be left in cars or checked in at the bag check facility for a $5 fee per stroller.

MetLife Stadium has over 200 suites that range from 12-30 guests per room with interiors designed by David Rockwell. The majority of suites are spread across three suite levels (Levels 3, 5 & 6). There are also suites featured behind the seating area of our 100 Concourse called the Commissioner’s Club and Concourse Suites. All of the suite levels may be accessed by using the VIP entrances on the east and west sides of the building.

The following numbered suites should enter at the VIP entrance on the EAST side of the building:

• Concourse Suites: 2-01 to 2-05
• Level 3: 3-01 to 3-30
• Level 5: 5-01 to 5-39
• Level 6: 6-01 to 6-39

The following numbered suites should enter at the VIP entrance on the WEST side of the building:

• Commissioner's Club: 1-20
• Level 3: 3-50 to 3-80
• Level 5: 5-50 to 5-88
• Level 6: 6-50 to 6-67

Drones, model aircraft, kites, and any other remote controlled or tethered flying objects are not permitted on the Sports Complex.

• We ask that guests consume alcohol responsibly at all times. Guests determined to be impaired in advance of entering the stadium will not be allowed in and risk prosecution.

• Except if otherwise designated, tailgating is permitted in all MetLife Sports Complex parking lots.  The use of grills and other heating devices are not allowed in the parking decks. Individuals and companies are prohibited from selling access to a tailgate party while on the premises to members of the general public. Unauthorized commercial tailgating and marketing activities are strictly prohibited.

• For Non-NFL Events, parking is available on a first-come first-served basis. For NFL Games, parking is pre-paid and is available on a first come first serve basis determined by parking tier. (i.e. Premium, Reserved, General, etc.)

• ONE CAR = ONE SPACE: Please be considerate of your fellow guests. Tailgating should be limited to the lined parking space and the area directly behind or in front of each vehicle. Blocking drive lanes is prohibited. Tailgating is also permitted on the medians that separate the parking lots from the roadways. Stadium tailgate patrol will manage the enforcement of the one car-one parking space policy. See tailgating diagram.

• Please keep all tables, chairs, coolers, barbecues, etc. within the area near your vehicle and the parking stall of your party. Tents or canopies exceeding an 8’ x 8’ footprint and vehicles measuring more than 18’ in length and/or 8’ in width are not permitted to park in a lined parking space.

• Saving parking spaces will not be permitted. Groups desiring to tailgate together should plan to meet in advance and arrive together.

• A guest in possession of more than one pre-paid parking permit will not be allowed to use the additional permit(s) to occupy an increased number of spaces for tailgating. Lined parking spaces are for vehicles, not tailgate activities.

• Drive aisles and fire lanes need to be kept clear at all times for free access of emergency vehicles.

• Trucks, trailers and other oversized vehicles (not including buses) will be directed to park along the curbs in the parking lots so they do not take up additional lined parking spaces. Please arrive early to find a location along the curb or in another location in which your vehicle will not occupy more than one parking space.

• Trucks, trailers, buses and other oversized vehicles are not permitted to park in the enclosed structured parking decks on the American Dream-side of the Sports Complex.

• Any violation of law or tailgating policies may result in the towing of the vehicle at the owner’s expense, loss of parking permit, and/or ejection.

• Grills are permitted for tailgating enjoyment, provided guests do so at a safe distance from their vehicle. Use of grills near buildings or in areas where other guests or property may be damaged, is strictly prohibited. The disposal of hot coals in open parking spaces, under vehicles, or next to parked vehicles is prohibited as this may cause car fires.

• FOR THOSE GUESTS WHO TAILGATE IT IS RECOMMENDED THAT A MINIMUM CLASS 2A-10B:C FIRE EXTINGUISHER BE AVAILABLE FOR USE IF NECESSARY.

• Open fires are not permitted.

• Deep fryers or any oil-based cooking or frying is prohibited.

• Sound systems must not produce sound in excess of 65 decibels (New Jersey State Ordinance). Anyone using a sound system must face the system towards their vehicle and not in the direction of other guests to avoid causing a negative experience to others not included in the group. 

• Ticket holders who choose to ride the rail, bus, or just want to experience the tailgating atmosphere without the hassle of cooking and cleaning can take advantage of the special pre-game activity zones within the plazas adjacent to MetLife Stadium. A variety of food, games, entertainment, and activities for adults and children will be available in the plaza areas. For New York Giants and New York Jets games, the Bud Light Beer Garden will be open in Lot F. 

• Ticket holders should cross roadways at the designated crosswalks and should not walk on the active roadways that lead to and from the Sports Complex.

Please see “Drop-Off/Pick-Up Area”.

MetLife Stadium has been built to handle any and every technology that is available today and beyond. Each electronic item, from the four massive 30’ x 118’ HD video display boards in each corner of the Stadium to the points of sale at each concession stand will be digitally connected. This means quicker ticket scanning, faster trips to concession stands during timeouts and instantaneous HD video highlights throughout the building. Highlights include:

• Four massive 30’ x 118’ foot HD video display boards in each corner of the Stadium seating bowl
• A 48" x 2200' ribbon board that circles in the interior of the seating bowl
• 2,100+ HD Monitors throughout stadium
• Twenty 20’ x 60’ HD video pylons located at the perimeter of the Plaza Level

Televisions are located throughout the Stadium for you to watch the game while out of your seats.

Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by texting our GuestASSIST text message service. Guests should address the text message to 78247, type the word MLS followed by a space, the request issue and location. Stadium personnel will respond quickly and accordingly.

Throwing of items from the stands either from the field or into another seating section is expressly prohibited. Any guests who throw items will be ejected from the Stadium and be subject to further action.

Who Needs a Ticket:  All guests over 34" in height must have a ticket to enter MetLife Stadium. Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult. Occasionally, for select non-NFL events, another policy may be in place. 

Ticket Office Locations: There are ticket offices located at each of the entrance gates to assist with ticket sales and the reprint of lost/stolen tickets. Please note there may be a fee associated with a ticket reprint. Locations that are open will vary by event.

Ticket Office Hours: The Ticket Office is open Monday through Friday from 11 a.m. – 5 p.m. On event days, the ticket office will open approximately 3 hours prior to event time. The ticket office will close at halftime/intermission on event days.

If you have obtained tickets in non-accessible seating and require the accessible features of these seating sections, please call 201-559-1515 to make arrangements for accessible seating in advance of the event.  If you have obtained seating in an accessible section and do not require the features of this type of seating, please call 201-559-1515 to exchange your seating into a non-accessible section based on availability.

View MetLife Stadium Ticketback Terms and Conditions.

 

Visit Stadium Tours for more information about public and private tours of MetLife Stadium along with dates, times and pricing information.

A limited number of translators are available on an event day. Interested guests should inquire at the nearest Guest Services Booth.

See “Public Transportation.”

Please visit the official website of the Meadowlands Liberty Convention and Tourism Bureau at www.stayinthemeadowlands.com. For assistance while at an event, please visit the nearest Guest Services Booth for assistance.

A TTY telephone is also available in the Guest Services Booth located in Section 149.

For safety and line-of-sight reasons, umbrellas are not allowed in MetLife Stadium. Please leave umbrellas in your car or check them at the Bag Check Facility prior to entering the stadium.

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any event conducted in the park unless expressly authorized by MetLife Stadium, New York Football Giants, New York Jets, the National Football League or the promoters of non-NFL events.

MetLife Stadium features four 30’ x 118’ HD video display boards which are located in each of the four corners of the stadium seating bowl. In addition, MetLife Stadium is equipped with 48” x 2200” ribbon board which is located on the 200 Concourse façade in the interior seating bowl.

Guests are not able to place messages on the video display boards during events at MetLife Stadium.

NFL and promoter policies prohibit the recording of any live event at MetLife Stadium. Any guest found to be recording any part of an event may be subject to ejection or arrest.

Fans of the visiting teams are guest as well. Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets/PSLs or possible arrest.

Water fountains are conveniently located throughout the stadium on each level outside each set of restrooms. All fountains are accessible to guests with disabilities.

100

101-102

107-108

117-118

126-128

133-134 (Plaza Level)

143-144 (Plaza Level)

200

201-249 near women’s restroom

204-205 near men’s restroom

224-225 near women’s restroom

228-229 near men’s restroom

300

303-304

309-310

314-315

317-318

323-324

328-329

334-335

340-341

343-344

348-349

Weather delays for NFL events are unusual. Lightning, strong winds, and heavy snowfall may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to the instructions of the stadium team members. We encourage all guests attending events at MetLife Stadium to follow us on our Social Media accounts for announcements concerning weather delays.

The stadium website is www.metlifestadium.com. The websites for the New York Football Giants and New York Jets are www.giants.com and www.newyorkjets.com.

Please see “ADA Assistants.”

Ticketmaster will-call is available at any open ticket window. Guests who are picking up tickets at will-call will need picture ID, their confirmation number and the credit card with which the tickets were purchased in order to pick up the tickets. For select events, specialty will-call may vary. Please see the nearest team member for details.

MetLife Stadium, the Giants and Jets reserve the right to revoke the season tickets and Personal Seat License of those individuals whose conduct is determined inappropriate as defined by the Guest Code of Conduct or who violate the law. Please be aware that the season ticket holder is accountable for the conduct of his or her guest.