Ticket Office / FAQ's

On event days, the Ticket Office is located at the trailer outside of the MetLife Gate and typically opens 3-5 hours before the event start time. Please check the event "Know Before You Go" to confirm opening time as this may change. The ticket office will close at halftime/intermission on event days.

There are also ticket offices located at each of the entrance gates to assist with ticket sales and the reprint of lost/stolen tickets. Please note there may be a fee associated with a ticket reprint. Locations that are open will vary by event.

Ticketmaster will-call is available at any open ticket window. Guests who are picking up tickets at will-call will need picture ID, their confirmation number and the credit card with which the tickets were purchased in order to pick up the tickets.

For select events, specialty will-call may vary. Please see the nearest team member for details.

All guests over 34" in height must have a ticket to enter MetLife Stadium. Children up to 34" inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying ticketed adult.
 

Occasionally, for select non-NFL events, another policy may be in place. This includes Monster Jam, where everyone 2 years and older must have a ticket, regardless of height.

If you have obtained tickets in non-accessible seating and require the accessible features of these seating sections, please call 201-559-1515 to make arrangements for accessible seating in advance of the event.

If you have obtained seating in an accessible section and do not require the features of this type of seating, please call 201-559-1515 to exchange your seating into a non-accessible section based on availability.

See our Accessible Services page for more information.

Tickets for Giants or Jets games played at venues other than MetLife Stadium are not sold in our Ticket Office. Guest may check ticket availability by contacting the host team, the host venue, or visiting the NFL Ticket Exchange. Please note, tickets on the NFL Ticket Exchange may exceed face value.

MetLife Stadium has a policy of no refunds or exchanges.

View MetLife Stadium Ticketback Terms and Conditions