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Guest Services

Guest Code of Conduct

The team at MetLife Stadium is committed to providing a memorable event day experience for all guests. With that goal in mind, we have developed a Guest Code of Conduct which all guests are expected to follow. MetLife Stadium, the Giants, Jets and our promoters ask the guests to assist in creating an enjoyable and safe environment by:

  • Respecting each other as well as our team members
  • Consuming alcoholic beverages in a responsible manner
  • Refraining from fighting, throwing items or using foul/abusive language or gestures
  • Not displaying indecent messages on clothing
  • Not creating a disruption to the progress of the event by their actions
  • Showing their ticket when requested and only sitting in their ticketed seat
  • Following instructions from team members regarding stadium operations and emergency procedures
  • Allowing each other to be free to support their team or entertainer while remaining respectful and courteous to their fellow patrons, referees, opposing team fans and players
  • Keeping MetLife Stadium SMOKE-FREE

Stadium team members have been trained and instructed to take necessary actions to ensure the above expectations are enforced. Guests are encouraged to report any inappropriate behavior to the nearest Guest or Safety Services Representative, any Guest Services Booth or through our text messaging service. Guests should address the text message to 78247 and type the word MLS followed by the request and location.

Guests who choose not to follow the Guest Code of Conduct will be subject to ejection, possible arrest and loss of PSL.  Those who are ejected for a violation of the Code of Conduct or a stadium policy are prohibited from returning to MetLife Stadium.  If they wish to return to MetLife Stadium to attend any future event(s), they must make the request in writing.  For information on mailing these requests, please contact us via this link.  Those who return to MetLife Stadium property without receiving prior written authorization from the Stadium will have a criminal complaint signed against them for violation of N.J.S. 2C:18-3b – “Defiant Trespasser”.

Take pride in your stadium and enjoy the event!

IMPORTANT JUVENTUS vs. F.C. BARCELONA INFORMATION

Alcohol Policy 
International guests who wish to purchase alcohol must present a valid passport in order to purchase alcohol as part of New Jersey State Law. MetLife Stadium cannot accept a driver's license or State Identification Card from another country to establish proof of age. Please note, guests with a valid passport may also be subject to an additional age verification form to complete a transaction.  More Info

Visitantes internacionales que desean comprar alcohol deben de presentar un pasaporte válido, como parte de la ley del estado de Nueva Jersey. El estadio de MetLife no acepta licencias de conducir de otros países como prueba de edad.  Visitantes con un pasaporte válido también pueden estar subjetivos a una forma de verificación de edad adicional para completar la transacción.

Bag Policy
The Clear bag policy will be in effect. Bags of any kind are prohibited except gallon-sized clear freezer bags or authorized clear bags measuring 12" x 12" x 6" and women's clutches not exceeding 6.5" x 4.5". Bags not permitted inside the Stadium can be checked at one of our bag check facilities (located outside each entry gate) for a $5 fee per bag. More Info

Una de las reglas del estadio es usar Bolsas Transparentes.  Bolsas de cualquier tipo están prohibidas excepto bolsas transparente de un galón o bolsas autorizadas midiendo 12" x 12" x 6" y carteras de mujeres midiendo 6.5" x 4.5". Bolsos no permitidos dentro del estadio se pueden dejar en una de nuestras instalaciones de control de bolsos (ubicadas afuera de cada entrada) por un costo de $5 dólares por bolso. Mas información. Mas información

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